Virtual Receptionist / Lead Qualifier — U.S. Construction Company

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: TYPE OF WORK

Full Time

: SALARY

$3.00 USD/hour starting (performance rai

: HOURS PER WEEK

40

: DATE UPDATED

Sep 23, 2026

JOB OVERVIEW

Virtual Receptionist / Lead Qualifier — U.S. Construction Company

Company: Superior Drywall & Finishing LLC
Location: Northwest Arkansas (remote)
Employment: Full-time
Starting pay: $3.00 USD/hour
Schedule: 8:00am–5:00pm Central Time, Monday–Friday

Pay increases are available based on performance and increased responsibility.

ABOUT THE ROLE

Superior Drywall & Finishing LLC is a growing drywall company serving Northwest Arkansas. We are hiring a full-time Virtual Receptionist / Lead Qualifier to be the first person our customers speak with.

You will answer incoming business phone calls from 8:00am–5:00pm Central Time, Monday–Friday, and help us qualify leads, collect accurate information, and schedule estimate appointments.

This is a phone-heavy role. You must be confident speaking English on the phone all day.

WHAT YOU WILL DO

- Answer incoming business phone calls
- Speak professionally with homeowners, contractors, builders, and potential customers
- Determine why the customer is calling
- Qualify incoming leads
- Collect accurate customer information
- Enter lead information into our systems
- Schedule estimate appointments when appropriate
- Take detailed messages
- Route calls to the appropriate team member
- Follow up with leads when instructed
- Communicate with our team throughout the day

WHAT WE'RE LOOKING FOR

- Excellent spoken English
- Clear pronunciation and easy-to-understand speech
- Strong listening skills
- Professional phone presence
- Confidence talking to customers
- Friendly but direct communication
- Good attention to detail
- Reliable internet, computer, and headset/microphone
- Quiet working environment
- Ability to work 8:00am–5:00pm U.S. Central Time, Monday–Friday
- Ability to learn scripts and processes
- Ability to use CRM/software systems
- Strong follow-up skills

Construction experience is helpful but NOT required.

Customer service, receptionist, call center, appointment setting, or lead qualification experience is preferred.

HOW TO APPLY (READ CAREFULLY)

We use these instructions to see who actually reads the job posting.

At the VERY TOP of your application, write exactly:

PHONE READY

If "PHONE READY" is not at the top of your application, your application may be marked for special review.

REQUIRED VIDEO (DO NOT SKIP)

Every applicant must submit a 1–2 minute video or Loom recording.

Do NOT heavily edit the video. We want to hear how you naturally communicate.

Your recording must include:

1. Your name and a short introduction.
2. Why you believe you would be good at answering phone calls for a U.S.-based construction company.
3. A mock phone greeting where you say:

"Thank you for calling Superior Drywall & Finishing, this is [NAME]. How can I help you?"

4. A short roleplay responding to this imaginary customer:

"Hi, I'm remodeling my house and I need someone to replace some drywall and texture a few rooms. I'm trying to get an estimate."

Respond naturally as if this were a real incoming phone call. Attempt to gather useful information from the customer rather than simply giving a scripted answer.

Include the link to your video in your application (question 9 below).

SCREENING QUESTIONS

Please answer all of the following in your application:

1. Are you currently working another job? If yes, what hours?
2. Are you available to work 8:00am–5:00pm Central Time, MondayFriday?
3. How many years of customer service, receptionist, appointment-setting, sales, or call-center experience do you have?
4. Have you previously answered phone calls for a U.S.-based company?
5. What CRM or business software have you used?
6. Describe what you would do if a customer called upset about a project.
7. What internet connection do you have and what backup do you have if your internet goes down?
8. What equipment do you use for calls?
9. Provide the link to your required video.
10. Why should we trust you to be the first person our customers speak with?

Superior Drywall & Finishing LLC — Northwest Arkansas
We're looking for a dependable long-term Virtual Receptionist / Lead Qualifier who represents our company professionally on every call.

SKILL REQUIREMENT

Phone Support Customer Service Virtual Assistant

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Virtual Receptionist / Lead Qualifier — U.S. Construction Company

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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