Onboarding and Customer Support Specialist

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: TYPE OF WORK

Any

: SALARY

$5/hour

: HOURS PER WEEK

20

: DATE UPDATED

Sep 22, 2026

JOB OVERVIEW

We're looking for a patient, organized, and genuinely helpful Onboarding and Customer Support Specialist to join our Education Program team. Our program helps people write and self-publish their own books, and your job is to make sure every new member gets off to a confident start: logged in, oriented, and connected to their program, group calls, tools, and resources.
You'll be the first point of contact for new members: calling every new customer personally, appearing on camera in welcome and how-to videos, and serving as the go-to person when questions come up along the way. You'll report to the Customer Success Director and work closely with the program, coaching, and technical teams to smooth out the member experience.
Explaining technology in plain language, staying calm when someone is frustrated, and noticing where people get stuck is what you do best. You care about helping first-time authors feel supported, and you take pride in turning confusion into momentum.
You will also place clients on Sales Team calendar for upsell opportunities.

Please send a Loom introduction.

SKILL REQUIREMENT

English Speaking English Proficiency Customer Relationship Management

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Job Post	Reporter	Rank	Reason	Date

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Onboarding and Customer Support Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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