WhatsApp Client Success Manager (CSM) — Personal Brand + Content Coaching Company

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: TYPE OF WORK

Part Time

: SALARY

3-4

: HOURS PER WEEK

20

: DATE UPDATED

Sep 22, 2026

JOB OVERVIEW

We run a personal branding and content coaching company, and we need a sharp, reliable WhatsApp Client Success Manager (CSM) to keep our clients supported by answering their CONTENT questions on WhatsApp. You'll be messaging on behalf of, and in the voice of, our co-founder — from his account — so clients always feel personally looked after.

TWO NON-NEGOTIABLES — DO NOT APPLY WITHOUT BOTH:
1. You MUST have real Client Success Manager (or equivalent client care / account management) experience — and you must tell me about it in your application.
2. You MUST genuinely understand content and personal branding. This is the most important requirement. You need to be able to look at a client's script, hook or reel and give real, useful feedback. If you can't do this, this role is not for you.

This is a STRICT, rules-based role. We have a detailed SOP and voice guide, and your job is to follow them exactly. The best person for this thrives on clear rules and never improvises outside of them. When something isn't a content question, you don't guess — you follow our escalation process.

WHAT YOU'LL DO:
- Answer clients' CONTENT questions only — scripts, reels, hooks, posting, content strategy, feedback on their videos.
- Message in our founder's voice (we give you a full voice guide with real examples): natural, casual texting for day-to-day replies, and clear, specific feedback when reviewing scripts or reels.
- Run multiple short check-in passes across the day, from 7:00am to 10:00pm Dubai time (GST/UTC+4), EVERY day including weekends. You're not messaging every minute — but you must be available to do quick passes throughout the whole day.
- Always read the full recent conversation before replying — never reply out of context, never assume.
- Proactively re-spark quiet clients on a set cadence to keep them engaged and reduce drop-off.
- Escalate ANYTHING that isn't a content question (money, business, contracts, refunds, scheduling, an unhappy client, etc.) immediately, following our process — never invent an answer.
- Never book calls or make promises. Log your work and send a short end-of-day recap.

YOU'RE A GREAT FIT IF YOU:
- Have real CSM / client success / client care experience (required — send it first).
- Genuinely understand content and personal branding and can critique a hook, a script, or a reel with a useful fix (required — this is the most crucial skill).
- Have excellent, natural written English and can match a specific texting voice convincingly.
- Are EXTREMELY rule-following and detail-oriented. This role has strict do's and don'ts; you must follow them precisely and escalate rather than improvise.
- Can be available for short check-ins across 7:00am–10:00pm Dubai time, every day including weekends.
- Are discreet — you'll have access to sensitive client information and total confidentiality is required.
- Have a laptop, stable internet, and are a proactive communicator.

WHAT YOU GET:
- $3–4/hour, with raises for consistent performance.
- A full SOP, voice guide, and training — everything is documented, no guesswork.
- A steady, long-term role with room to grow.

HOW TO APPLY: Start your application with the word "VOICE" so I know you read this. Then, IN THIS ORDER: (1) your CSM / client success experience — be specific about where and what you did, (2) proof you understand content / personal branding: give me one example of the feedback you'd give on a weak video hook, (3) two or three sentences replying to a client in a warm, casual, founder-style texting voice, and (4) confirmation you can do short check-ins across 7:00am–10:00pm Dubai time every day, including weekends. Applications that don't lead with real CSM experience and content understanding will not be considered. We also have an AI Coach that you can utillise to. help with answers

SKILL REQUIREMENT

Social Media Content Creation Success Client Relationship Management

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WhatsApp Client Success Manager (CSM) — Personal Brand + Content Coaching Company

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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