E-Commerce Customer Support VA

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: TYPE OF WORK

Full Time

: SALARY

TBD

: HOURS PER WEEK

40

: DATE UPDATED

Sep 22, 2026

JOB OVERVIEW

We're a DTC e-commerce company running multiple physical product brands sold through ---------- and scaled via Facebook/Meta ads. We're looking for a detail-oriented virtual assistant to join our customer experience team and take ownership of chargeback responses, Facebook comment moderation, and day-to-day customer support.

Responsibilities:

Respond to and fight chargebacks/disputes in both Shopify Payments and PayPal's Resolution Center, compiling evidence — order details, tracking/delivery confirmation, customer communication, product descriptions — to maximize our win rate
Monitor chargeback/dispute reason codes across both platforms and flag patterns (e.g. product not received, not as described, fraud) so we can fix root causes before they recur
Moderate comments on our Facebook and Instagram ads and posts — deleting spam, scam warnings, competitor links, and hiding negative or inflammatory comments while flagging genuine complaints to the team
Handle customer support tickets/emails/chats: order status, refunds, returns, product troubleshooting, and general concerns, with a fast, friendly, solution-oriented tone
Track recurring complaints or product issues and report trends back to management
Follow brand guardrails and approved response templates while still handling one-off situations with good judgment

Requirements:

Prior experience in e-commerce customer support and/or chargeback/dispute handling
Working knowledge of both Shopify Payments and PayPal disputes/Resolution Center
Comfortable navigating Facebook Business Suite/Ads Manager to moderate comments
Excellent written English — clear, professional, and empathetic
Highly organized and able to manage multiple tickets/disputes at once without dropping the ball on deadlines (chargebacks have strict response windows)
Reliable internet connection and ability to work [insert your preferred hours/timezone overlap]
Bonus: experience with Chargeflow, Disputifier, or similar dispute-management tools

IMPORTANT: To show us you read this entire posting, please start your application/comment with the word "APPLYNOW2024". Applications without this word will not be considered.

SKILL REQUIREMENT

Customer Service Chargeback Analysis Virtual Assistant

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Job Post	Reporter	Rank	Reason	Date

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E-Commerce Customer Support VA

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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