Customer Service & Supply Chain Virtual Assistant

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: TYPE OF WORK

Part Time

: SALARY

$3/h

: HOURS PER WEEK

12

: DATE UPDATED

Sep 22, 2026

JOB OVERVIEW

We’re looking for someone who can grow with our fast-growing e-commerce business, starting with supply chain management and gradually taking on customer service responsibilities.

Our UK store is just three months old, with £38,200 in revenue and 470 orders. We’ve also doubled our advertising budget in just two weeks.

Our current team consists of one owner and one VA, and we outsource customer service to an agency. As we grow, we want to build an in-house team to handle customer service and payment disputes.

The Role

You’ll start with supply chain management for one to two weeks so we can assess your performance and how well we work together. If things go well, we’ll provide training and gradually let you take over customer service responsibilities.

Your supply chain management responsibilities will include:

- Track deliveries and follow up on delayed, missing, or failed deliveries.
- Document customer complaints and product issues, keeping clear records of each case and its resolution.
- Track returns from the initial request through to warehouse receipt.
- Track refunds and replacements, request refunds from suppliers, keeping their status and related records up to date.
- Flag recurring product or delivery problems to the owner and follow up on outstanding cases.

For someone who consistently performs well and demonstrates leadership skills, there may be an opportunity to become our store manager, managing and leading other VAs with substantially higher pay in the future.

We also offer extra bonuses during the holiday season.

Requirements

- Strong verbal English communication skills and the ability to write in fluent, natural UK English, using British spelling.
- Able to write 15–20 customer service emails per hour. Please show the proof during the application or interview stage.
- Previous experience as a customer service agent for a dropshipping store.
- Experience handling payment disputes and chargebacks across different payment providers, such as PayPal and Shopify Payments.
- Confident using Shopify to create replacement orders, issue refunds, cancel orders, and create discount codes & store credits.
- Available to start work at 11:00 AM Philippine Time, Monday through Saturday (six days a week).

How to Apply

When reaching out, tell me what is the current temperature in the capital of United States? Please put the answer in the subject line. Just want to make sure you have read all the information. :)

SKILL REQUIREMENT

Shopify Customer Service Supply Chain Management

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Customer Service & Supply Chain Virtual Assistant

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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