Yunta LLC

Customer Retention Specialist for Pest Control Company

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$4-$8/hour

: HOURS PER WEEK

40

: DATE UPDATED

Sep 22, 2026

JOB OVERVIEW

We are a growing pest control company looking for a reliable and professional Customer Retention Specialist to help reduce customer cancellations and improve client retention.

In this role, you will speak with customers who are requesting to cancel their service. Your goal is to understand their concerns, provide helpful solutions, and save as many customer accounts as possible while maintaining a positive customer experience.

This is a long-term role for someone who is confident on the phone, calm under pressure, and comfortable handling difficult customer conversations.

Responsibilities:
- Handle customer cancellation requests by phone, email, SMS, or chat
- Speak with customers professionally and empathetically to understand why they want to cancel
- Follow retention scripts and company processes while still sounding natural and helpful
- Offer approved solutions such as rescheduling, service adjustments, discounts, credits, follow-up visits, or escalation to management
- Document cancellation reasons, customer feedback, and outcomes accurately in the CRM
- Track saved accounts, canceled accounts, common complaints, and recurring service issues
- Communicate customer concerns to the U.S. team, including technician issues, billing concerns, service complaints, or scheduling problems
- Follow up with customers when needed to confirm satisfaction and prevent cancellation
- Help identify patterns in cancellations so the company can improve service and retention

Requirements:
- Excellent spoken and written English
- Experience in customer service, retention, sales, appointment setting, or call center work
- Comfortable speaking with upset or frustrated customers
- Strong listening and problem-solving skills
- Organized, detail-oriented, and reliable
- Able to follow scripts and processes
- Reliable internet connection and a quiet work environment
- Ability to work U.S. business hours

Preferred Experience:
- Customer retention or win-back experience
- Experience in pest control, home services, HVAC, plumbing, cleaning, landscaping, or another service-based business
- Experience using CRM systems, phone systems, or customer support tools

Ideal Candidate:
The ideal candidate is patient, persuasive, and professional. You should be able to stay calm during difficult conversations, make customers feel heard, and help find reasonable solutions that keep them with the company.

Success in this role will be measured by:
- Number of cancellation requests handled
- Percentage of customers retained
- Quality of notes and CRM documentation
- Customer satisfaction after retention calls
- Reliability and consistency
- Ability to identify common reasons customers cancel

How to Apply:
Please send the following:
1. A short introduction about yourself
2. Your relevant customer service, retention, or call center experience
3. A voice recording introducing yourself and explaining how you would handle an upset customer who wants to cancel
4. Your resume
5. Your expected monthly salary in USD
6. Confirmation that you can work U.S. business hours

Subject Line: Customer Retention Specialist - Pest Control

SKILL REQUIREMENT

Customer Support Email Support Phone Support

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Yunta LLC

Customer Retention Specialist for Pest Control Company

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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