Virtual New Patient Coordinator – Phone & Appointment Setting

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: TYPE OF WORK

Full Time

: SALARY

$6/hr + commission

: HOURS PER WEEK

45

: DATE UPDATED

Sep 21, 2026

JOB OVERVIEW

We are looking for a warm, confident, highly personable Virtual New Patient Coordinator to join the team at Max Health, a growing holistic health and chiropractic clinic in Huntsville, Alabama.

This is not simply an administrative position. You will often be the first person a prospective patient speaks with when they contact Max Health, so we're looking for someone who genuinely enjoys connecting with people and is comfortable confidently guiding someone toward scheduling an appointment.

Our mission at Max Health is to help our patients heal naturally and stay healthy, so they can best live out their God-given purpose and experience life at the highest level.

What You'll Do

Your primary responsibility will be owning our New Patient phone and follow-up process.

This includes:

Answering incoming calls from prospective patients
Quickly contacting new leads who inquire through our website, advertising, and other sources
Building rapport and understanding why the prospective patient is seeking help
Educating prospective patients about Max Health and confidently guiding them toward scheduling
Following up consistently with leads who don't immediately schedule
Scheduling New Patient appointments
Following up with scheduled patients to help ensure they attend their appointment
Accurately documenting calls, follow-ups, and outcomes

Who We're Looking For

You may be a great fit if you:

Speak excellent, clear English
Are warm, friendly, confident, and natural on the phone
Genuinely enjoy talking with and helping people
Have experience in customer service, phone sales, appointment setting, or a similar role
Are comfortable helping someone make a decision without being pushy
Are organized and consistent with follow-up
Are dependable and comfortable working U.S. Central Time hours
Have reliable high-speed internet, a quality headset, and a quiet professional work environment
Are coachable, competitive, and motivated by results
Are looking for a long-term position with a growing company

Healthcare experience is a plus, but it is not required. Communication ability, personality, and sales aptitude are more important to us.

Schedule & Compensation

This is a full-time position working Monday–Friday from 9:00 AM–6:00 PM U.S. Central Time.

Compensation is $6 USD/hour + $3 for every New Patient you schedule who completes their first appointment.

How to Apply

To apply, please submit:

Your current résumé
A 60–90 second voice recording using ---------- responding to the question below. Please include the Vocaroo link with your application. For security purposes, we will only open links from ---------- .

Question:

What do you believe are the 2–3 most important keys to creating an exceptional customer experience over the phone? Please explain what you mean and why you believe each is important.

Candidates selected to move forward will be contacted for a short video interview. Finalists will then be invited to complete a skills-based working interview.

SKILL REQUIREMENT

English Speaking Customer Service Appointment Setting

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Virtual New Patient Coordinator – Phone & Appointment Setting

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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