Customer Service & Community Support VA (Long-Term)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

3$ per week / 325$ per month

: HOURS PER WEEK

25

: DATE UPDATED

Sep 21, 2026

JOB OVERVIEW

**Customer Service & Community Support VA (Long-Term)**

We are Electro, a fast-growing hydration brand doing real volume across Shopify, Amazon, and TikTok Shop. We make liquid-core electrolyte chewing gum, and we work with hundreds of creators, interns, and team members every day. We are looking for a Customer Service VA to be the first point of contact for all of them.

This role is for someone who is an excellent communicator and has high emotional intelligence. You will be talking with creators, interns, and employees every day, so you need to read tone, stay calm, and make people feel heard while still getting them the right answer quickly. You will also handle a set of recurring, systemized tasks, so you need to be comfortable following a clear process the same way every time.

Add the words **Green Lighthouse** in the subject line of your response, so we know you read this thoroughly. Applications without this will not be reviewed.

**Main Responsibilities:**

- Run our ---------- support chat for all of our TikTok creators: answering questions, fixing problems, and keeping the community positive and organized
- Run our Whop support chats for all of our interns and employees: onboarding questions, access issues, and day-to-day support
- Post on our Instagram twice a day, following our content calendar and brand guidelines
- Complete manual upload tasks using our step-by-step SOPs
- Escalate anything urgent or sensitive to the right team member quickly
- Send a short end-of-day update on what you completed and anything that needs attention

**Who we are looking for:**

- Highly proficient in written English. This is non-negotiable. You will be writing to US-based creators and team members all day, and your messages need to sound natural, clear, and professional.
- High emotional intelligence. You can calm down a frustrated creator, encourage a confused intern, and tell when a situation needs to go to a manager.
- Patient, warm, and professional, even when you are answering the same question for the tenth time.
- Proactive. You notice problems before they grow and suggest ways to improve.
- Reliable and consistent. You show up, respond quickly, and never leave a message unanswered.

**Workflow & Delivery:**

- Follow our SOPs and brand voice guidelines exactly
- Respond to support messages quickly and consistently during your working hours
- Keep chats, records, and posting schedules clean and organized for team review
- Communicate through Slack
- Comfortable using AI tools in your workflow to move faster, without losing the human touch

**Requirements:**

- Reliable high-speed internet (non-negotiable)
- Familiar with ---------- , Whop, and Instagram (TikTok and TikTok Shop knowledge is a big plus)
- Strong attention to detail. We care more about accuracy and tone than speed.
- Ability to follow instructions without needing them repeated
- Previous customer service, community management, or social media experience is highly beneficial. Candidates with real support experience will stand out.

**This Is a Long-Term Role**

We are not looking for a short-term hire. We want someone who plans to grow with Electro for years. Our long-term team members regularly get promoted and receive pay increases as they take on more responsibility.

We have worked with a lot of offshore talent, and we have seen firsthand how much this kind of role can change someone's life. The people who grow the most with us are the ones who are qualified from day one: strong English, strong judgment, and a real commitment to doing great work. If that is you, this can become far more than an entry-level job.

(We want to change peoples lives, please take this seriously)

**Job Type:** Part-time, long-term

**Salary:** Starting at $3/hour, with raises and promotions for long-term, high-performing team members

**Hours:** 25 hrs per week

SKILL REQUIREMENT

English Proficiency Customer Relationship Management Team Leadership

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0010
Controller Execution Time ( Jobseekers / Job )	0.0214
Total Execution Time	0.0232

GET DATA

No GET data exists

MEMORY USAGE

1,512,872 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Customer-Service-Community-Support-VA-Long-Term-1735161

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0134 seconds) (Hide)

0.0014	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0005	SELECT * FROM `employer_jobs` WHERE `job_id` = 1735161 LIMIT 1
0.0004	SELECT * FROM `employers` WHERE `employer_id` = 888964 LIMIT 1
0.0013	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1735161 AND `misc`.`id` IS NULL
0.0008	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-10-16',ej.date_added) duration_days, DATEDIFF('2026-10-16',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-10-16',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1735161'
0.0006	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1735161
0.0011	`UPDATE employer_jobs SET hit_counts = '*Sep-21-2026=394Sep-22-2026=175Sep-23-2026=72Sep-24-2026=27Sep-25-2026=19Sep-26-2026=18Sep-27-2026=17Sep-28-2026=24Sep-29-2026=17Sep-30-2026=19Oct-01-2026=11Oct-02-2026=15Oct-03-2026=2Oct-04-2026=7Oct-05-2026=5Oct-06-2026=8Oct-07-2026=9Oct-08-2026=7Oct-09-2026=8Oct-10-2026=2**Oct-16-2026=2' WHERE job_id= '1735161'`
0.0009	`UPDATE employer_jobs SET monthly_hits = '*Sep-2026=782*Oct-2026=76' WHERE job_id= '1735161'`
0.0010	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1735161' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1735161
0.0041	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '888964' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0007	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1792143357
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Customer-Service-Community-Support-VA-Long-Term-1735161
csrf-token	aa9caf98e8fd99ece0a3b12095d6c963

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.145
HTTP_DNT

Customer Service & Community Support VA (Long-Term)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?