Customer Operations & Tech Support VA

ROLE SNAPSHOT:

- Compensation: $500 USD/ month
- Experience: VA/ Ops/ Admin/ EA (1-3 years)
- Time Zone Alignment: 9am–5pm Pacific Standard Time (Los Angeles). Please only apply if this is sustainable for you.
- Reports To: Head of Fulfillment
- Role Type: Full-Time, Remote

ABOUT THE COMPANY:

The Creator Passport is on a mission to help content creators win with no-BS feedback, strategy, and systems that scale their content, their confidence, and their entire life.

We don’t just hire team members, we hire people who care deeply. About creators. About high standards. About doing the right thing even when no one’s watching.

If you're someone who’s obsessed with solving problems, who communicates with warmth and precision, and who thrives in fast-paced, high-ownership environments, we want to know you.

OUR CORE VALUES:

Competitive Greatness: We don’t just get things done, we do them at the highest standard. We pursue excellence through proactivity, innovation, and relentless progress.

Think Like an Owner: Every decision impacts the bottom line. Act like it’s your name on the P&L with pride, accountability, and long-term thinking.

Integrity: Do what’s right, even when it’s uncomfortable. Communicate honestly, take full responsibility, and lead with clarity.

Adaptability: Move fast, pivot with purpose, and figure it out. Stay resourceful, innovative, and steady under pressure.

Sincere Candor: Speak the truth with empathy and respect. Say what needs to be said, directly, kindly, and with the goal of growth.

Play: Great work feels good. When we’re aligned and energized, momentum builds — and the process becomes fun on purpose.

Primary outcome
Every non-coaching support request receives a timely, accurate answer, a clear next step, and a confirmed resolution. No request becomes an orphaned thread.

Core responsibilities
Daily
- Own and monitor the support inbox throughout assigned working hours.
- Provide a same-day first response; during launch, maintain the stated 30-minute response standard during coverage hours.
- Check the spam folder daily and return legitimate requests to the active queue.
- Resolve routine questions using the support handbook and approved templates.
- Troubleshoot access, invitation links, portal navigation, purchases, and other basic technical or logistical issues.
- Label and route coaching, billing, operations, or leadership issues to the correct owner with the relevant context attached.
- Follow up until the student’s issue is actually resolved; a forwarded ticket is not a closed ticket.
- Monitor CC360/ Go High Level for support questions and direct operational requests to the Fulfillment Operations Assistant.

Weekly
- Review open and aging conversations; close resolved threads and escalate stalled ones.
- Flag recurring questions, broken links, confusing instructions, and missing handbook answers to the Head of Fulfillment.
- Participate in random quality-control reviews and apply feedback to future responses.
- Update support templates or handbook notes when a process changes, subject to approval.

TOOLS YOU’LL USE REGULARLY:

Experience in these tools is a strong advantage (training provided for the right candidate):

- GoHighLevel
- Asana
- Zapier
- Slack
- Zoom
- Google Suite
- Loom
- Stripe
- Typeform
- Flodesk
- ManyChat
- LinkDM
- Google Sheets / Docs
- Drive

You don’t need mastery in all, but you must be tech-comfortable and fast to learn new systems and tools, especially Asana.

Training will be provided for all tools and responsibilities.

SKILLS & EXPERIENCE REQUIREMENTS:

Must-Have:

- 1-3+ years in operations, admin, exec assistant, or similar role
- Fluent in English language
- Demonstrated ability to manage calendars and logistics
- High attention to detail and accuracy
- Strong written and verbal communication skills in English language
- Tech-comfortable (you can learn new platforms quickly)
- Reliable with fast follow-through and status updates
- Able to work independently in a remote environment

Nice-to-Have:

- Experience previous business operations or project management role
- Experience in set up of marketing funnels
- Experience in digital course, coaching, or online education environments or content creator environments
- Experience with payment processing or revenue ops
- Experience with customer support
- Experience with Asana, Flodesk, GoHighLevel, Stripe
- Experience supporting online brands and influencers

TRAITS & BEHAVIORS THAT MAKE YOU SUCCESSFUL HERE:

- Total ownership of deadlines and results
- Self motivator and able to work efficiently and independently
- Proactive problem prevention
- Calm, steady, and organized under moving priorities
- Direct, clear communicator
- Forward thinking. Does not wait until the last minute to complete tasks.
- Detail-oriented (catches the missing link before anyone clicks it)
- Coachable and fast-learning
- Takes pride in accuracy
- Asks for clarity before something breaks
- Closes loops without being chased
- Loves making things cleaner, simpler, and more efficient
- Suggests ways to improve systems instead of just following systems
- Willing to make mistakes and learn from them

Ideal candidate profile
- Clear, warm written communication and sound judgment about when to escalate.
- Highly task-oriented, consistent, and comfortable following detailed standard operating procedures.
- Strong attention to labels, statuses, links, permissions, and small details.
- Extreme follow-through: checks that the fix worked and closes the loop.
- Comfortable learning common online-course, community, email, and payment tools.
- Calm under launch volume and able to move quickly without becoming careless.
- Receptive to quality-control feedback and willing to keep documentation current.


WORKING ENVIRONMENT & EXPECTATIONS:

- Remote team, ongoing slack communication, semi-regular meetings
- Daily Slack check-ins
- Must be available for internal meetings when scheduled
- Occasional evening/weekend flexibility during launches (with advance notice)
- High standards, fast-moving environment
- High speed, reliable internet connection (20mbps or higher)
- Backup internet or data hotspot
- Webcam/ microphone for zoom needed
- Computer in working order with no issues (8GB RAM minimum preferred)
- Willing to work during US Pacific Time Hours (9am-5pm)

COMPENSATION & START:

- Compensation: $500 USD per month via Wise once per month, converted to PHP at prevailing exchange rate

- Hours: ~20 Hours/ Week

- Start Date: Ideally within 1-2 weeks of offer or sooner

HOW TO APPLY:

1.) Do NOT click apply on Online Jobs
2.) Please apply via email to ----------
3.) Please include the following in the same email:

- Send resume to ---------- your resume file as “Firstname_Lastname_Resume.pdf” and please start your email with “Dear Dani,”

- Include a short Loom video (under 5 minutes) answering:
--- Why are you interested in this role?
--- What tools have you used in past VA roles?
--- What was the last book or podcast you listened to?
--- Tell us about you (do you have a family/ kids/ what are your hobbies)
--- At the end of your loom video, say the phrase “I have very strong attention to detail.” so we know you completed the instructions

- Attach examples of your work (if you have them). Examples include (but are not limited to): screenshots or SOPs you’ve written, sample Google Sheet dashboards you’ve created, ClickUp/Asana project screenshots

- Use this exact subject line “Customer Tech Support Assistant Application - YOUR NAME - 2026”

The reason for all of these items is to filter out candidates without strong attention to detail. Incomplete applications or applications that do not follow all instructions will not be considered.

We look forward to reviewing your application. Thank you for your interest in working for The Creator Passport LLC and helping us make an impact!