Virtual Assistant - Host Hero

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: TYPE OF WORK

Full Time

: SALARY

200-250 PHP per hour

: HOURS PER WEEK

33

: DATE UPDATED

Sep 19, 2026

JOB OVERVIEW

Hours: Minimum 4 days per week (Fridays, Saturdays, Sundays, Monday), 4PM - 12 AM UK time (11PM - 7AM PH time), with potential for additional days.

About the Role:
We manage a growing portfolio of ~30 serviced accommodation / short-term rental properties across the UK. We are looking for a reliable, proactive, and night-owl Virtual Assistant to manage weekend operations, guest communications, and issue resolution during our peak check-in and evening hours.
You will be the frontline operational bridge between our guests, local housekeeping, and maintenance teams to ensure high guest satisfaction and smooth turnovers.

Key Responsibilities:
- Guest Support & Booking Inquiries: Promptly and professionally answer messages, booking requests, and calls across Airbnb, ---------- and direct channels within target response times.
- Live Issue Resolution: Troubleshoot guest issues in real time (e.g., access/smart lock issues, heating, parking, Wi-Fi) with empathy and poise.
- Social Media & Graphic Design: Assist with creating content, posts, and promotional materials for social media platforms.
- Operations & Field Coordination: Coordinate with local cleaners, linen providers, and maintenance contractors to schedule repairs and verify property turns.
- Remote Property Monitoring: Monitor smart lock statuses, decibel/noise sensors, and heating controls to maintain property security and compliance.
- Admin & Guidebooks: Maintain digital guest manuals, log operational maintenance requests, and update internal trackers in Google Sheets/Excel.
- Secondary/Ad-hoc: Some Canva updates for property signage, basic social media scheduling, or general admin support during quieter shifts.
- Willingness to be involved in other business ventures when they arrive
- Some PA duties
- Keen attitude and inquisitive mindset

Key Requirements:
- Hospitality / STR Experience: Prior experience handling Airbnb, PMS platforms (like Hospitable) is useful, but happy to train the right candidate
- Flawless Communication: Exceptional written and conversational English (clear, natural, and friendly tone).
- Hardware & Reliability:
- Dedicated laptop or desktop workstation (working strictly from mobile is not permitted).
- Stable, high-speed internet (minimum 25 Mbps) with a secondary backup connection (e.g., mobile hotspot). Quiet area to work in order to take calls
- Power backup solution (UPS/power bank) to handle local outages.
- Headset with noise-cancelling mic in a quiet working environment.
- Composure Under Pressure: Ability to stay calm, solutions-oriented, and decisive when resolving guest complaints.

What We Offer:
- Consistent weekly schedule with set graveyard hours. (although some flexibility may be required)
- Collaborative, respectful team culture with direct communication.
- Comprehensive onboarding and standard operating procedures (SOPs).
- Long-term growth opportunities as the property portfolio expands and other business opportunities arise.

SKILL REQUIREMENT

English Speaking Customer Service Virtual Assistant

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Job Post	Reporter	Rank	Reason	Date

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Virtual Assistant - Host Hero

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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