Dispute Manager – Shopify & PayPal

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TYPE OF WORK

Full Time

SALARY

3 USD per hour

HOURS PER WEEK

TBD

DATE UPDATED

Sep 19, 2026

JOB OVERVIEW

# Job Opening: Dispute Manager – Shopify & PayPal

**Position:** Dispute Manager & Supply Chain Coordinator
**Employment Type:** Full-Time
**Salary:** $3 per hour
**Work Arrangement:** Remote

## About the Role

We are looking for an experienced Dispute Manager with a strong background in Shopify and PayPal dispute resolution, chargeback management, and ecommerce operations. The ideal candidate should be capable of handling payment disputes, minimizing financial losses, and maintaining accurate transaction records.

In addition to dispute management, this role will involve working closely with our supply chain operations, including monitoring incoming and outgoing products, reviewing supplier quotations, verifying pricing, and coordinating order fulfillment.

## Key Responsibilities

### 1. Dispute & Chargeback Management

* Handle Shopify Payments disputes, PayPal disputes, chargebacks, and payment-related customer complaints.
* Prepare and submit compelling evidence and documentation within the required deadlines.
* Monitor dispute cases, track outcomes, and maintain detailed records.
* Investigate fraudulent transactions, unauthorized payments, and item-not-received claims.
* Identify recurring dispute patterns and recommend ways to reduce chargebacks and financial losses.
* Coordinate with customer support and fulfillment teams to resolve disputes effectively.

### 2. Supply Chain Management

* Monitor products coming into and going out of the business.
* Review supplier quotations, invoices, and product costs to verify pricing accuracy.
* Compare supplier prices and identify discrepancies or potential cost-saving opportunities.
* Track order fulfillment, shipping updates, delivery delays, and missing or damaged products.
* Coordinate with suppliers and logistics partners to resolve operational issues.
* Maintain accurate records of inventory movements, supplier transactions, and order statuses.

### 3. Reporting & Operations

* Prepare regular reports on dispute rates, chargeback outcomes, and financial exposure.
* Maintain organized documentation for disputes, suppliers, and order-related issues.
* Work alongside the management team to improve payment operations and supply chain efficiency.

## Required Qualifications & Experience

* **Proven professional experience** managing disputes and chargebacks for Shopify and PayPal.
* Practical experience preparing and submitting dispute evidence through Shopify and PayPal platforms.
* Strong understanding of ecommerce payment processes, refunds, chargebacks, and fraud-related claims.
* Previous experience in supply chain management, supplier coordination, order fulfillment, or inventory operations.
* Experience reviewing supplier quotations, invoices, and product pricing.
* Strong analytical, organizational, and problem-solving skills.
* Good written and verbal communication skills.
* Ability to work independently, meet deadlines, and manage multiple responsibilities.

## Preferred Qualifications

* Experience working with Shopify stores that process a high volume of orders.
* Familiarity with payment dispute prevention tools and ecommerce fraud indicators.
* Experience using spreadsheets, inventory management systems, and order tracking tools.
* Ability to prepare clear operational reports and identify process improvements.

## Compensation

**Base salary: $3 per hour.**

Performance-based salary reviews and potential increases may be considered based on demonstrated results, reliability, and overall contribution to the business.

## How to Apply

Please submit your application with the following information:

1. Your relevant experience managing Shopify and PayPal disputes.
2. Examples of dispute and chargeback cases you have handled.
3. Your experience with supply chain management and supplier coordination.
4. The tools and platforms you have previously used.
5. Your availability and expected working hours.

**Important:** Applicants must have practical, hands-on experience in both dispute management and supply chain operations. We are looking for someone who can take ownership of these responsibilities and contribute to the smooth operation of our ecommerce business.

SKILL REQUIREMENT
Shopify Customer Support Payment Processing
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