WORKCOVER CLAIMS VIRTUAL ASSISTANT

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: TYPE OF WORK

Full Time

: SALARY

$9 AUD

: HOURS PER WEEK

40

: DATE UPDATED

Sep 29, 2026

JOB OVERVIEW

Biogenix Australia | Philippines-based | Work from home | Australian morning shift

We are a regenerative medicine and longevity clinic in Bankstown, Sydney. Many of our patients are treated under NSW workers compensation, and their treatment only
moves forward when the paperwork does. That is the job.

You MUST have worked on Australian workers compensation claims. Not insurance admin in another country, not general medical billing. Australian claims, with the codes, the insurers and the guidelines already familiar to you.

WHAT YOU WILL DO
1. Receive and chase GP and specialist referrals, and check they are complete
2. Prepare and send approval requests to insurers using our existing template, with the correct SIRA payment classification codes and supporting documents attached
3. Work our follow up tracker daily, call and email case managers for outcomes, and action the 21 day follow up point without being reminded
4. Apply and update SIRA codes, and correct them when an insurer queries them
5. Chase, receive and upload scans, results and specialist reports to the patient
file on the day they arrive
6. Build and maintain a clear clinical profile for each claims patient
7. Track certificate of capacity expiry dates and prompt for renewals
8. Send a short daily status on what was sent, approved, outstanding and at risk

WHAT YOU NEED
1. Proven hands-on experience in Australian workers compensation or personal injury claims, in a clinic, allied health practice, insurer or scheme agent
2. Working knowledge of SIRA payment classification codes, used without supervision
3. Familiarity with the SIRA Workers Compensation Guidelines, the fee orders, and what does and does not need pre approval
4. Direct dealings with Australian insurers and scheme agents such as icare, EML, Allianz, GIO, QBE and Gallagher Bassett, including calling case managers
5. You can explain the claims process end to end without it being explained to you
6. Strong written and spoken English, Australian spelling, professional on the phone
7. Genuinely tech savvy, quick to pick up new systems
8. Reliable internet with a backup, backup power, headset, and a quiet workspace

HOURS
Trial: 9:00 AM to 1:00 PM Sydney time, Monday to Friday, four hours a day
Ongoing: 9:00 AM to 5:00 PM Sydney time, Monday to Friday, full time

THE ARRANGEMENT
Two week paid trial at four hours a day on live files. At the end of week two, we review accuracy, quality, follow-through, communication and reliability. If it works, you move to full time and ongoing. Every trial hour is paid either way.

Rate: $9 AUD per hour
Independent contractor, direct with Biogenix Australia. No agencies.

HOW TO APPLY
Send your CV to ---------- with short answers to these five questions. Applications without the answers will not be read.
1. Which Australian insurers or scheme agents have you dealt with directly, and in what role
2. Walk us through how you would handle a new WorkCover referral, from the moment it arrives to the moment treatment is approved
3. How do you select the correct SIRA payment classification code, and what do you do when an insurer disputes it
4. Describe a claim you chased that had stalled, and what you did to move it
5. Confirm you can work 9:00 AM to 5:00 PM Sydney time

Please DO NOT apply if your insurance experience is from outside Australia only, you are applying for an agency, you cannot work Sydney morning hours, or you plan to hold another full-time role alongside this.

SKILL REQUIREMENT

Administrative Management Medical Insurance Medical Virtual Assistant

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WORKCOVER CLAIMS VIRTUAL ASSISTANT

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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