E-commerce Assistant, Temporary (Customer Service and Operations Focused)

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: TYPE OF WORK

Full Time

: SALARY

$5.00/hour

: HOURS PER WEEK

40

: DATE UPDATED

Sep 19, 2026

JOB OVERVIEW

Job Overview:
We are an expanding E-commerce company looking for a dedicated Virtual Assistant to support our operations on a temporary basis, with a primary focus on customer service, order processing, and product management.

This is a temporary, full-time role for a defined period, with the possibility of extension based on business needs and performance. Please read the full job description and answer all questions for your application to be considered.

IMPORTANT: Please read the entire job description and follow the application instructions carefully to be considered.

Responsibilities:
• Communicate with current and prospective customers through email, chat, and phone channels.
• Effectively resolve customer issues related to orders and other concerns.
• Manage order processing and fulfillment accurately and on time.
• Handle product management tasks as needed.
• Accurately record orders and track relevant information.
• Support other basic operations and administrative tasks.
• Proactively manage assigned tasks without waiting for instructions.

What You Need to Succeed:
Required Experience:
• Excellent English speaking skills, especially over the phone.
• Fast learner with high attention to detail (include the word mushroom in your application).
• Patience and composure, since our company receives a wide variety of questions and inquiries.
Preferred Experience:
• Shopify
• Airtable
• ClickUp
• Google Workspace
Technical Requirements:
• Reliable computer and stable internet connection.
• Backup solutions for both power and internet outages.
Work Style:
• Self-directed, someone who takes initiative and solves problems independently.
• Detail-oriented with a focus on accuracy.
• Customer-focused, treating complaints as opportunities to improve systems.
Work Schedule:
• Full-time, 40 hours/week (5 days/week, 8 hours/day)
• Philippines time: 10 PM–7 AM, or 2 AM–11 AM
• Five days per week

Before You Apply - Please Confirm:
• Weekly payments through Remitly for the first month, then per the standard company schedule.
• Full-time role with the schedule outlined above.
• Daily End of Shift (EOS) report answering: a) What did you do today? (detailed description) b) What issues did you run into? c) Is there anything I can help you with?

If you agree to all terms, write "I AGREE TO ALL 6 TERMS" and answer the questions below.

Application Instructions (Follow Exactly) -
Subject Line: [Your First Name] + I Am Your New Temporary E-commerce Assistant (Customer Service and Operations Focused) Example: Kevin - I Am Your New Temporary E-commerce Assistant (Customer Service and Operations Focused)

Answer These Questions (Complete Sentences Required):
• How fast is your internet? (include a screenshot)
• Do you have a reliable computer? Please share the specs.
• Are you currently engaged in another job or commitment?
• How often do you experience power outages and internet issues?
• What backups do you have in case of power outages?
• What backups do you have in case of internet outages?
• Can you share your experience in e-commerce operations, including customer service, order processing and fulfillment, product management, and any other relevant areas?

Important: AI-generated or template responses will be immediately disqualified. We're looking for thoughtful, specific answers that demonstrate you read and understood this posting.

SKILL REQUIREMENT

Shopify Ecommerce Customer Service

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E-commerce Assistant, Temporary (Customer Service and Operations Focused)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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