Executive Assistant (Quality)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

Full Time

SALARY

$8 - $10 CAD

HOURS PER WEEK

38

DATE UPDATED

Sep 18, 2026

JOB OVERVIEW

To Apply

1. Loom Video Introduction - please submit a brief Loom video introducing yourself, your background, and why you are interested in this role.

2. Resume/CV - provide your most up to date CV

3. Portfolio - provide examples of relevant work, including project coordination, process improvement, policy development, research, administration, reporting, or operational initiatives.

4. Hourly Rate (CAD) - indicate your expected hourly rate in Canadian Dollars.

APPLICANTS THAT DO NOT INCLUDE ALL OF THE ABOVE REQUIREMENTS WILL NOT BE CONSIDERED FOR THE ROLE.

________________________________________________________________________________________________________________________________

Key Responsibilities

Client Experience & Quality Improvement
- Conduct client feedback and satisfaction calls and document findings.
- Identify trends, concerns, and opportunities for service improvement.
- Escalate client concerns, complaints, and risks when appropriate.
- Support quality improvement initiatives that enhance client outcomes and experiences.
- Assist with client-facing processes, documentation, and service improvements.

Process Mapping & Operational Excellence
- Develop and maintain process maps using tools such as Miro.
- Analyze workflows and identify opportunities for efficiency and standardization.
- Support the implementation of new processes and continuous improvement initiatives.
- Assist with strategic planning and operational improvement projects.

Policy, SOP & Documentation Development
- Create, review, and update Standard Operating Procedures (SOPs), policies, forms, and related documentation.
- Research best practices, regulatory requirements, and supporting evidence for policies and procedures.
- Ensure documentation is clear, consistent, and aligned with organizational standards.
- Support document control and quality management processes.

Research & Compliance Support
- Conduct research on quality, safety, healthcare, and operational topics.
- Prepare summaries, recommendations, and supporting documentation for leadership.
- Assist with compliance, risk management, accreditation, and quality assurance activities.
- Support the development of evidence-based practices and quality initiatives.

Qualifications
- Experience in quality improvement, healthcare administration, client services, project coordination, or a related field.
- Excellent verbal and written English communication skills.
- Strong client service and telephone communication skills.
- Experience conducting client interviews, feedback calls, or customer service interactions.
- Experience creating process maps, workflows, procedures, or operational documentation.
- Strong research, analytical, and problem-solving abilities.
- Proficiency with Microsoft 365 and collaboration tools.
- Experience with Miro, SOP development (Scribe), quality programs, healthcare, home care, or nonprofit organizations is considered an asset.

VIEW OTHER JOB POSTS FROM:
SHARE THIS POST
facebook linkedin
  BENCHMARKS  
Loading Time: Base Classes  0.0007
Controller Execution Time ( Jobseekers / Job )  0.0091
Total Execution Time  0.0104
  GET DATA  
No GET data exists
  MEMORY USAGE  
1,491,624 bytes
  POST DATA  
No POST data exists
  URI STRING  
jobseekers/job/Executive-Assistant-Quality-1733823
  CLASS/METHOD  
jobseekers/job
  DATABASE:  onlinejobs (Jobseekers:$db)   QUERIES: 13 (0.0044 seconds)  (Hide)
0.0003   SELECT *
                                FROM exrates
                                WHERE rate_name = 'USD-PHP' 
0.0003   SELECT *
FROM `employer_jobs`
WHERE `job_id` = 1733823
 LIMIT 1 
0.0004   SELECT *
FROM `employers`
WHERE `employer_id` = 780904
 LIMIT 1 
0.0003   SELECT COUNT(*) AS `numrows`
FROM `t_thread` `t`
LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id`
WHERE `t`.`job_id` = 1733823
AND `misc`.`id` IS NULL 
0.0004   SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-09-21',ej.date_added) duration_days, DATEDIFF('2026-09-21',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND
                                   ((e.user_level >= '500' AND ej.date_added <= e.rebill_date)
                                   OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-09-21',ej.date_added) <= 14 ))
                                   AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1733823' 
0.0002   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1733823 
0.0007   UPDATE employer_jobs SET hit_counts = '***Sep-18-2026=268***Sep-19-2026=342***Sep-20-2026=2***Sep-21-2026=1' WHERE job_id= '1733823'  
0.0005   UPDATE employer_jobs SET monthly_hits = '***Sep-2026=612' WHERE job_id= '1733823'  
0.0003   SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1733823' AND status LIKE 'sent%' ORDER BY id DESC  
0.0002   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1733823 
0.0005   SELECT COUNT(*) AS `numrows`
FROM `employer_jobs`
WHERE `employer_id` = '780904'
AND `date_added` >= '2022-06-08' 
0.0003   select * from teasers 
0.0002   SELECT * FROM skill_categories WHERE skill_cat_id='' 
  HTTP HEADERS  (Show)
  SESSION DATA  (Show)
  CONFIG VARIABLES  (Show)