Customer Support and Shopify VA for UK reselling brand (WhatsApp, Tiktok, email)

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: TYPE OF WORK

Full Time

: SALARY

$3/hr

: HOURS PER WEEK

40

: DATE UPDATED

Sep 18, 2026

JOB OVERVIEW

Job title
Customer Support and Shopify VA for UK reselling brand (WhatsApp, Instagram, email)

Type of employment
Full time

Job description

VintedResells is a UK reselling education brand. We sell supplier lists, starter kits and a mentorship to people who resell clothes on Vinted, Depop and eBay, and we have a community of over 7,000 resellers and 300K followers on social. I'm the founder and I'm looking for one reliable VA to run our daily customer support and admin so I can focus on growth.

What you'll do

Reply to customer messages on WhatsApp, Instagram DMs, email and the website chat, in friendly, clear British English.
Resend digital products when a customer says they haven't received their supplier list or guide.
Check Shopify orders every morning, mark them fulfilled, chase missing tracking and flag anything odd.
Manage our Skool community: approve new members, welcome them, answer simple questions and pass the hard ones to me.
Keep a running list of questions customers keep asking so we can fix them at the source.
Small admin tasks as they come up: updating spreadsheets, organising files, scheduling.

Hours

40 hours a week, Monday to Friday, 9am to 5pm UK time. That's 4pm to midnight in Manila, so please only apply if that works long term. Weekends off.

Pay

$2 per hour for the first 30 days, then $3 per hour if you're doing well. Paid weekly via Wise or EasyPay, on time, every time. This is a long term role and I'd like someone who stays for years.

You should have

Excellent written English. You'll be the voice of the brand to customers.
Experience with Shopify and Instagram. WhatsApp Business and Skool are a bonus.
A stable internet connection and a backup plan for power cuts.
The ability to work without being chased. I'll train you properly, then trust you to run it.

How to apply

Start your application with the word PARCEL so I know you read this. Then answer three things: what tools you've used before, what hours you can commit to in UK time, and one line on why you'd suit a customer facing role. Finally, reply to this customer message as if you were us: "Hi, I bought the supplier list yesterday and haven't got anything, what's going on?"

Applications without the word PARCEL won't be read.

Wage/salary
$2/hour probation, $3/hour after 30 days (approx $350 to $520/month)

Desired hours per week
40

Business or contact name
VintedResells

SKILL REQUIREMENT

Social Media Management Customer Support Shopify

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Customer Support and Shopify VA for UK reselling brand (WhatsApp, Tiktok, email)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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