Customer Support Manager Assistant — E-commerce (Shopify + Gorgias)

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: TYPE OF WORK

Part Time

: SALARY

5

: HOURS PER WEEK

30

: DATE UPDATED

Sep 18, 2026

JOB OVERVIEW

Customer Support Manager Assistant — E-commerce (Shopify + Gorgias)

JOB DESCRIPTION

We are a European e-commerce group running seven Shopify stores in fashion, home and lifestyle. Most of our customers are in the Netherlands, United Kingdom, Poland, France etc.

We are hiring a Customer Support Manager Assistant to work directly with our Customer Support Manager. You will own the daily support queue in Gorgias, keep response times low, and make sure nothing slips through across seven stores.

This is a long-term role with room to grow into running support for your own stores.

WHAT YOU WILL DO

- Handle customer tickets in Gorgias: order status, shipping delays, returns, refunds, exchanges, product questions
- Clear the queue daily and keep first response time within target
- Process returns and refunds in Shopify per our policy, and escalate edge cases instead of guessing
- Track orders with our fulfilment partners and chase the ones that go quiet
- Build and improve Gorgias macros so the same question is never answered from scratch twice
- Flag recurring issues to the Customer Support Manager — repeat complaints about a product or carrier matter more to us than a fast reply

WHAT WE ARE LOOKING FOR - REQUIRED

- 1+ years customer support experience, at least 1 in e-commerce
- Hands-on Gorgias experience — macros, views, tags, Shopify integration
- Hands-on Shopify experience — find an order, issue a refund, edit a fulfilment without a tutorial
- Excellent written English: clear, warm, correct grammar
- Organized and self-directed

NICE TO HAVE

- Experience supporting multiple stores or brands at once
- Familiarity with EU consumer rights basics
- Google Sheets for basic reporting
- Experience writing or maintaining SOPs

WHAT WE OFFER

- Long-term, stable position with a growing e-commerce company
- Proper onboarding, documented processes, and a manager who answers questions
- Real growth path into a support lead role as we add stores and grow this coming Q4

HOW TO APPLY

Applications that skip these steps will not be read.

1. Send your updated resume
2. Your available working hours in Philippine time
3. Note if you already have other work at the moment

We reply ONLY to every application that follows these steps.

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Customer Support Manager Assistant — E-commerce (Shopify + Gorgias)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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