Customer Service Virtual Assistant (Shopify Expertise)

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: TYPE OF WORK

Full Time

: SALARY

USD 550 per month

: HOURS PER WEEK

40

: DATE UPDATED

Sep 18, 2026

JOB OVERVIEW

Job Title: Customer Service Virtual Assistant (Shopify Expertise)
Location: Remote
Employment Type: Full-Time

Requirements:
1. Fluent written English with the ability to understand tone when responding to US based customer emails.
2. Expertise with Shopify backend to make changes to orders per customer request.
3. Ability to pay attention to detail, and be organized and track a customer service request up till the point it has been resolved.
4. Self starter who is able to jump on tasks without needing to be told to do so.
5. Open availability
6. Although not required, a plus would be deep knowledge of horticulture and home goods.
7. Another plus would be familiarity with Etsy to respond to customer service questions.

Key Responsibilities:

1. Checking customer service emails frequently and making sure all emails are being responded to within 24 hours.
2. Triaging incoming issues and allocating them to the warehouse or alternate team for ultimate resolution.
3. Tracking incoming requests till they are completed (whether they are being completed by you, or another team). Essentially owning the end to end resolution once a customer service ticket is generated.

To Apply:
1. Please submit you application at: https://forms.gle/qVpqSFSt8jbA9n8d8

Note - we do not monitor this, so do not apply directly here.

About Us:
oCommerce.co is a US based entity with associates in both the US as well as the Philippines. We own and operate some eCommerce brands that we are in the process of scaling. We are looking for a talented associate who can help support our growth initiatives - we would love to hear from you.

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Customer Service Virtual Assistant (Shopify Expertise)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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