Ecommerce Customer Support Representative

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: TYPE OF WORK

Part Time

: SALARY

455$

: HOURS PER WEEK

21

: DATE UPDATED

Sep 18, 2026

JOB OVERVIEW

Location: Remote (Philippines-based preferred)
Employment Type: Part-time (3 hrs/day, 7 days a week)
Rate: $5.00/hr
Schedule: 1 hour in the morning, 1 hour in the afternoon, 1 hour in the evening (exact times to be agreed upon hiring)

We're hiring urgently and reviewing applications on a rolling basis. Apply today if you're a good fit.

About the Role

We're a growing ecommerce team selling in the French market (with the UK market launching soon), looking for a dependable Customer Support Representative who can take ownership of customer concerns and see them through to resolution.

Our customers write mostly in French, so you'll respond to them primarily in French. You don't need to be a native French speaker — we provide ready-made templates and SOPs, and you're free to use translation tools (DeepL, ChatGPT) — but you must be comfortable reading, understanding, and replying to French messages accurately and professionally. Fluent written English is also required, as all internal communication with the founder, the team, and our suppliers happens in English.

Beyond customer-facing support, you'll also coordinate directly with our suppliers — for example to cancel or modify orders, request shipping updates, and chase tracking information — so customers always get accurate, up-to-date answers.

You'll work directly with the founder in a small team that values initiative, accountability, and clear communication.

This is a part-time role with a split schedule: you'll check in three times a day (morning, afternoon, and evening) for one hour each, every day of the week, including weekends. This keeps response times fast for our customers without requiring you to be online all day.

Who We're Looking For
At least 1–2 years of hands-on experience in direct-to-consumer (DTC) ecommerce customer support.
Ability to handle customer messages in French (with the help of templates and translation tools) — experience supporting French-speaking customers is a big plus.
Fluent written English for internal and supplier communication.
Experience handling orders, refunds, returns, and billing questions.
Experience communicating with suppliers or fulfillment agents (order changes, cancellations, tracking requests) is a strong plus.
Clear, warm, and professional written communication.
The ability to stay calm and empathetic when dealing with frustrated customers.
Confidence following standard operating procedures (SOPs) and working independently.
Familiarity with payment disputes and chargeback prevention.
Availability to work the fixed split schedule listed above (morning, afternoon, and evening check-ins), including weekends.
Interest in a stable, long-term position.

Previous DTC ecommerce support experience is required for this role.

Your Responsibilities
Respond to customer inquiries through email, social media comments, and direct messages — primarily in French, using our templates and SOPs.
Resolve questions about orders, shipping, delivery, products, and payments.
Process cancellations, refunds, returns, and exchanges according to company policies.
Communicate with our suppliers in English to cancel or modify orders, request shipping and tracking updates, and resolve fulfillment issues.
Handle complaints with care and provide clear next steps.
Manage payment disputes and flag potential chargeback risks.
Keep customer records accurate and escalate sensitive cases when needed.
Share recurring customer issues with the team to help improve the overall experience.
Support English-language customers as our UK market grows.
What We Offer
$5.00/hr
A stable, long-term remote role with a consistent daily schedule.
Clear processes, ready-made French templates, and a team that values your input.
Performance bonuses for consistent, quality work.
How to Apply

Fill out the application form: ----------

Please provide complete details and write your answers in your own words. AI-generated applications will be disqualified.

Only complete applications submitted through the form will be considered.

SKILL REQUIREMENT

Customer Support Email Support Customer Service

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Ecommerce Customer Support Representative

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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