Vendor Reimbursement Specialist

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TYPE OF WORK

Part Time

SALARY

$2.50/hour

HOURS PER WEEK

30

DATE UPDATED

Sep 21, 2026

JOB OVERVIEW

We are looking for a detail-oriented, organized person to help process vendor reimbursement requests for customer service inquiries (CSIs).

This role will involve logging into the vendor’s online system, reviewing charges and customer service inquiries, and submitting reimbursement requests according to detailed company procedures. A successful candidate will be comfortable following established processes, researching order and shipment information, and keeping accurate records.

Primary responsibilities:

- Review CSIs and reimbursement charges in the vendor’s online system.
- Follow established procedures to determine whether a reimbursement should be requested and submit the request through the vendor’s website.
- Look up FedEx tracking information and shipment details as needed.
- Research weather conditions when relevant to a reimbursement request.
- Use provided reimbursement guidelines and response templates to prepare clear, accurate reimbursement requests.
- Use AI tools as appropriate to customize standard responses to the specific circumstances of each request.
- Track reimbursement requests in an internal spreadsheet, including approval/denial status and any reasons provided for denied requests.
- Communicate any unusual or unclear situations for review.

Potential additional responsibilities:

Once the reimbursement process is mastered, this role may also include reconciling reimbursement requests against vendor invoices to confirm approved reimbursements were actually credited.

Additional hours may also be available during the holiday season for additional tasks such as fixing incorrect addresses and corporate order processing, although these are separate processes with separate trainings.

Skills:

- Attention to Detail
- Research & Problem Solving
- Data Entry & Organization

Hours: 4 hours/day, Monday–Friday (approximately 20 hours/week) moving to 8 hours/day (approximately 40 hours/week) if all goes well.

SKILL REQUIREMENT
Attention to Detail Creative Problem Solving Organization
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