Technical Support Lead

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: TYPE OF WORK

Full Time

: SALARY

$7-$9/hr

: HOURS PER WEEK

40

: DATE UPDATED

Sep 18, 2026

JOB OVERVIEW

I’m hiring a Technical Support Specialist / Lead - $7-9/hr! (full-time)

The ideal candidate should be able to investigate issues across systems, trace root causes, validate data, make sound judgment calls, and lead problems through resolution. I also need someone who can serve as a senior technical point person when the team runs into something more complex.

I need someone who can:

-troubleshoot system, application, account, workflow, and data issues
-investigate root causes and validate what actually happened
-manage support queues, escalations, and competing priorities
-review configuration, billing, account, and data discrepancies
-perform QA and catch issues before they affect users or operations
-work confidently with SOPs, business rules, and technical workflows
-make decisions independently and escalate with the right context
-document technical findings and resolutions clearly
-identify recurring issues and improve processes
-mentor or guide other support team members when needed

Must have:

-3+ years in Technical Support, Service Desk, Application Support, SaaS Support, Technical Operations, or similar
experience as a senior support person, lead, supervisor, or mentor (non-negotiable for me)
-strong troubleshooting and analytical skills
-strong attention to data accuracy and quality
-good technical judgment
-high ownership and follow-through
-strong English comms
-comfortable working independently across multiple systems

Experience with SaaS platforms, help desk tools, QA, data validation, billing/account workflows, SOPs, or ClickUp is a plus.

I’m looking for someone sharp, technically capable, and dependable. Someone who can be handed a problem, figure out what is going on, and move it toward the right resolution without needing constant direction.

Please send me your CV :)

SKILL REQUIREMENT

Technical Support SaaS Helpdesk Support

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Technical Support Lead

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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