Technical GHL & Client Success Specialist (Future Operations Manager)

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TYPE OF WORK

Full Time

SALARY

$5.00 to $8.00 Per Hour

HOURS PER WEEK

40

DATE UPDATED

Sep 18, 2026

JOB OVERVIEW

Company: Automated Service Company
Location: Remote (Agency based in New York Region, USA)
Position Type: Full-Time (40 hours/week)
Compensation: $5.00 – $8.00 / hour + Guaranteed Pay Increases + Guaranteed Performance Bonuses + Health Allowance + PTO + 13th Month Pay
________________________________________
About Us & Career Growth Path

We are a fast-growing automation agency based in the New York Region, USA. We build and integrate 24/7 AI Voice Receptionists, After-Hours Phone Dispatchers, and Automated SMS Booking Setters for local home service companies (plumbers, roofers, HVAC contractors).
We are expanding our core tech stack to GoHighLevel (GHL) to run our entire fulfillment operation. We are looking for a highly motivated, technically elite GHL & Client Success Specialist to join our team immediately on a full-time basis.
Future Operations Manager Path: This is a long-term position with massive growth potential. You will work directly with the founder to manage our clients and systems. As our agency scales past 15-20 clients, this role is designed to move quickly into the Operations Manager position, where you will eventually lead, hire, and manage a team of 2 additional virtual assistants using the systems you help document.
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Key Responsibilities

Operations & Documentation (SOP Management)
• SOP Creation: Document, create, and refine clear Standard Operating Procedures (SOPs) for client configurations, tech setups, and daily maintenance routines.
• Organization & Filing: Label, categorize, and file all company SOPs in a centralized knowledge base (e.g., Notion, Google Drive, or ClickUp) to ensure the business is structured for easy team training.

Client Support & Onboarding (Phone & Email)
• Client Success & Communication: Act as the primary point of contact for clients via phone and email to handle onboarding, account inquiries, and technical support requests.
• Requirements Gathering: Consult directly with clients to map out their specific business workflows, scheduling needs, and CRM service requirements.

GoHighLevel Account Setup & Tech Fulfillment
• Sub-Account Configuration: Set up and manage client sub-accounts inside GHL, including loading snapshots, configuring business profiles, custom fields, calendars, and pipelines.
• Telephony & A2P Configuration: Configure and troubleshoot LC Phone/SMS settings, phone numbers, dedicated email subdomains, and strict A2P compliance.
• Missed-Call Text-Back: Build and test immediate SMS auto-replies in GHL to capture inbound leads when clients miss a phone call.
• Reputation Management: Set up automated Google Review request workflows via SMS and email triggered after successful service delivery.
• WiFi Client Capture: Integrate GHL forms and workflows with local business WiFi hardware to automatically capture lead data (names, emails, phones) when customers log in.
• AI & Workflow Integration: Build automated workflows in ---------- and GHL to connect text-based AI booking agents and conversational Voice AI systems into client tools (Google Calendar, ServiceTitan, Jobber, Housecall Pro).
• Voice AI System Configuration: Configure, train, and test conversational Voice AI phone agents inside GHL, managing advanced phone routing, call-transfer logic, and missed-call text-back triggers.

Lead Generation Support
• Lead Scraping: Use tools like Lead Scrape or manual research to scrape local business data from Google Maps to fuel our cold outreach.
• Database Management: Keep lead databases perfectly organized in Google Sheets and track daily outbound email metrics.
________________________________________
Compensation & Benefits

• Base Salary: $5.00 – $8.00 / hour (Paid based on experience and onboarding speed).
• Guaranteed Pay Increases: Structured hourly rate bumps built into your contract upon passing your 90-day review and tracking with long-term performance milestones.
• Guaranteed Bonuses: Fixed cash performance bonuses awarded for successful technical milestones and active client account retention.
• Health Insurance Allowance: A guaranteed monthly health allowance is provided within your first 6 months of employment to cover your private HMO or PhilHealth costs.
• Paid Time Off (PTO): Full PTO benefits unlocked automatically after your first 6 months of employment.
________________________________________
Required Qualifications & Skills

• OnlineJobs.ph Verification: An ID Proof Score of 70 or higher is strongly preferred to ensure an established, verified account history.
• Advanced GoHighLevel (GHL) Experience: Deep, hands-on knowledge of GHL sub-accounts, workflows, custom values, calendars, and phone settings is mandatory.
• A2P 10DLC Compliance: Strong familiarity with setting up and troubleshooting A2P registration inside GHL is a BIG PLUS. You should know how to get brand and campaign registrations approved quickly to avoid SMS filtering.
• Process-Oriented Thinking: Proven ability to explain complex technical setups clearly through written guides or recorded video walkthroughs (Loom).
• Exceptional English (Spoken & Written): You will talk directly to US-based contractors over the phone and email, as well as test voice AI systems. Flawless communication is required.
• Telephony & API Logic: Strong understanding of webhooks, JSON data mapping, and phone routing (Twilio, call forwarding, bridging). Experience with Voice AI automation inside GHL is a massive plus.
• High Attention to Detail: Zero tolerance for typos, broken automation paths, or messy databases.
________________________________________
How to Apply (READ CAREFULLY)

We receive a massive amount of automated applications. To prove you actually read this and possess the attention to detail required for an Operations Manager role, you must follow these steps:

1. Change the subject line of your application message to exactly: "GHL Specialist for Hire" (Any application without this exact subject line will be deleted instantly).

2. Include a screenshot of your internet speed from Speedtest.net.

3. Provide a brief summary answering these three things:
- A specific GoHighLevel setup or ---------- workflow you built that you are proud of (bonus points if you have built a Missed-Call Text-Back or Google Review workflow before).
- Your experience handling client support via phone and email.
- Your experience (if any) creating technical SOPs or training guides for software.

SKILL REQUIREMENT
Email Support Phone Support Robotic Process Automation
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