Customer Support Representative (E-commerce)

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: TYPE OF WORK

Any

: SALARY

$3/hour

: HOURS PER WEEK

20

: DATE UPDATED

Sep 18, 2026

JOB OVERVIEW

We are an established e-commerce company running several successful online stores, and we are expanding our support team with an experienced Customer Support Representative. This is a long-term role for someone who takes real ownership of customer happiness and works to a high standard.

What you will do:
- Answer customer emails and tickets in Gorgias, quickly and professionally
- Handle returns, cancellations and replacements in line with our policies
- Use our approved macros and personalise them to each customer's situation
- Log, tag and close every ticket correctly
- Escalate anything you cannot resolve to the manager (for example orders above a set value)
- Track your working time in Hubstaff

Working hours:
You will support customers across European and US time zones. Hours are flexible and discussed per person. We expect fast response times and reliable availability during your agreed hours.

What we are looking for:
- Excellent written English
- Proven experience in e-commerce and dropshipping customer support
- Hands-on experience with Gorgias, the helpdesk we work in
- Fast, accurate and well organised, comfortable handling a high ticket volume
- A reliable internet connection and a quiet place to work
- Comfortable working with time tracking (Hubstaff)

Targets you will work towards:
- Around 20 tickets per hour
- 80%+ activity in Hubstaff
- No more than 2 avoidable mistakes per week
- Helping keep the refund rate as low as possible, ideally around 3% or lower
- Preventing chargebacks, disputes and escalations wherever possible

What we offer:
- A long-term, stable role in a growing company, with room to grow
- Bonuses on top of your salary when targets are met, such as a low refund rate and few chargebacks, disputes and escalations
- Clear processes, proper training and a team that knows what it is doing

How to apply:
Start your reply with the word 'PEAK' so we know you have read this post. Briefly describe your experience in e-commerce and dropshipping customer support, and your experience with Gorgias. Tell us the biggest company or client you have worked for, and whether you can prove it. Mention your typical number of tickets per hour and your level of English.

SKILL REQUIREMENT

Shopify Customer Service Gorgias

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Customer Support Representative (E-commerce)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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