E-Commerce Customer Support Agent

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: TYPE OF WORK

Full Time

: SALARY

$1,500/mon

: HOURS PER WEEK

40

: DATE UPDATED

Sep 18, 2026

JOB OVERVIEW

(ONLY APPLY IF YOU HAVE ECOMMERCE CSR EXP)

We’re looking for a E-COMMERCE Customer Service Agent to join a growing fitness equipment company and be the first point of contact for customers before and after their purchase.

If you have strong e-commerce customer service experience, communicate well, and enjoy learning products and solving problems, this could be a great fit.

What You’ll Do
Answer customer questions about products, orders, shipping, and pre-sale purchases.
Help customers choose the right equipment for their needs.
Provide after-sales support, including helping customers with gym equipment assembly over video calls.
Identify missing or incorrect parts and coordinate replacements with the internal team.
Keep customer issues organized and make sure nothing falls through the cracks.
Learn our products and help improve FAQs, troubleshooting guides, and assembly instructions.
Escalate complex technical issues when needed.

What We’re Looking For
Strong written and spoken English
Solid e-commerce customer service experience
Fast learner who can quickly understand and retain product information
Strong ownership, organization, and follow-through
Comfortable explaining products and processes to customers
Some experience creating or working with product manuals, technical documentation, or similar materials
Familiarity with Canva, Adobe, or similar design/documentation tools
Gym or fitness equipment experience is a strong plus, but not required
If you’re a customer service professional who likes physical products, problem-solving, and getting to know a product inside and out, we’d love to hear from you.

TO APPLY:
WORK SETUP FILTER
1) Are you fully available to work Saturday–Wednesday, full-time Pacific Time, with Thursday and Friday off?
2) Are you comfortable using a time tracker during working hours?

SKILL FILTER
1. What company/product were you supporting in your most relevant ecommerce CS role, and what did you personally handle day to day?
2. What products were you supporting, and what did you handle day to day?
3. Did you answer product or pre-sale questions? What kind?
4. Have you handled customer calls? Roughly how much of your CS work was phone vs email/chat?
5. What CRM or customer service tools did you use, and how did you track unresolved issues?
6. Tell me about a time you didn’t know the answer to a customer’s question. What did you do?
7. Have you created FAQs, templates, SOPs, or a knowledge base before?

SKILL REQUIREMENT

E-Commerce Ecommerce Customer Service

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E-Commerce Customer Support Agent

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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