Customer Success Specialist (Former Nurse or Clinic Experience Preferred)

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: TYPE OF WORK

Full Time

: SALARY

Php60,000 to Ph75,000/month (dep on exp)

: HOURS PER WEEK

40

: DATE UPDATED

Sep 17, 2026

JOB OVERVIEW

Company: Call Hero Technologies Inc.
Website: ----------
Location: Burnaby, Canada
Schedule: Full-time | 40 hours per week | Remote (Permanent WFH)
Salary: Php60,000 to Php75,000/month base salary (depending on experience)

!!!About Call Hero!!!

Call Hero is a fast-growing SaaS company based in Canada. We build AI-powered communication tools that help healthcare clinics improve the way they manage patient calls, appointments, and front desk operations.
Our customers include physiotherapy, chiropractic, dental, and other allied health practices. Our mission is simple: help clinics deliver a better patient experience while increasing bookings and reducing missed opportunities.

!!! IMPORTANT !!!
Please read the entire job post carefully before applying. Your application, along with your updated resume, will be reviewed directly by the Director of Client Services

If you have the relevant experience and are interested in the role, please complete the Google Form and upload your updated resume. ----------

!!!Why This Role Is Worth Your Time!!!

If you've worked in a clinic, medical office, or other healthcare setting, you already know how clinic owners and managers think, what a busy front desk looks like, and why follow-through matters.
This role is administrative and process-driven. You'll support clinics through onboarding, keep their records organized, handle check-ins and follow-ups, and make sure nothing falls through the cracks. Your clinic background helps you speak their language and understand what they need.
This is a salaried position with no sales quotas. If you like organized systems, clear processes, and helping people, you'll fit right in.

??What We're Looking For:

> At least 2 years of experience in a healthcare or clinical setting (former nurse, medical office administrator, clinic coordinator, patient care coordinator, front desk lead, or similar)
> Excellent written and spoken English communication skills
> Comfortable communicating with clinic owners, managers, and front desk staff
> Good understanding of clinic operations and patient communication workflows
> Highly organized and detail-oriented, with strong follow-up habits
> Comfortable working with Google Sheets, customer data, and tracking lists
> Able to handle multiple clinic accounts and keep tasks on schedule
> Comfortable learning new software and technology
> Reliable, self-motivated, and able to work independently in a remote environment
> Positive attitude, coachable, and eager to grow

!!! Nice to Have !!!

> Experience in customer success, customer support, onboarding, or administrative coordination
> Experience with healthcare software or SaaS platforms
> Familiarity with HubSpot or other CRM systems
> Experience working in a startup or fast-paced environment

??What You'll Do:

> Support new clinics through the onboarding process by following our checklists and keeping each step on track
> Act as a day-to-day point of contact for clinics, responding to questions and requests promptly
> Complete scheduled check-ins and follow-ups with clinic owners and managers
> Keep customer records, onboarding lists, and tracking sheets accurate and up to date
> Review customer data and flag action items or concerns to the team
> Document customer feedback and share it with the Sales and Product teams
> Point clinics toward Call Hero features that fit their workflow, and pass growth opportunities to the team
> Help clinics understand how to get the most value from Call Hero

SKILL REQUIREMENT

Administrative Support Communication Customer Relationship Management

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Customer Success Specialist (Former Nurse or Clinic Experience Preferred)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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