Towing Dispatcher & Customer Service Representative – Full Time (US Eastern Time)

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: TYPE OF WORK

Full Time

: SALARY

$700/Month

: HOURS PER WEEK

60

: DATE UPDATED

Sep 17, 2026

JOB OVERVIEW

We are a towing and roadside assistance company in the United States looking for a reliable full-time dispatcher/customer service representative to join our team long term.
Schedule:
* 12-hour shifts
* 5 days per week
* Approximately 60 hours per week
* Must be available to work U.S. Eastern Time hours, which may require overnight hours in the Philippines
* 2 days off per week
Responsibilities:
* Answer incoming customer and roadside assistance calls professionally
* Dispatch towing and roadside assistance jobs to drivers
* Communicate with drivers throughout each job
* Give customers accurate ETAs and status updates
* Enter and update jobs in our dispatch software/Towbook
* Answer calls through RingCentral
* Communicate with customers through calls and text messages
* Gather vehicle information, pickup/drop-off addresses, customer information and service details
* Provide towing/roadside quotes using our pricing guidelines
* Keep track of active, completed, cancelled and GOA jobs
* Communicate with roadside assistance companies and motor clubs when necessary
* Follow up with drivers and customers if ETAs change
* Maintain accurate records of all dispatched jobs
Requirements:
* Excellent spoken and written English
* Clear and professional speaking voice
* Strong customer service skills
* Reliable high-speed internet
* Reliable computer and headset
* Quiet working environment
* Able to multitask between calls, texts and dispatch software
* Comfortable working under pressure
* Strong attention to detail
* Dependable attendance is extremely important
* Must be comfortable working a 12-hour shift
Previous experience in dispatching, logistics, transportation, towing, roadside assistance, call centers or customer service is preferred, but towing experience is not required. Training will be provided.
When applying, please include:
1. Your previous customer service or dispatch experience
2. Your internet speed
3. Your computer specifications
4. Whether you are comfortable working U.S. Eastern Time
5. A short voice recording introducing yourself and explaining your previous work experience
We are looking for someone long term who is dependable, professional, quick to learn and comfortable taking responsibility for day-to-day dispatch operations.

SKILL REQUIREMENT

Customer Support Phone Support Dispatching

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Towing Dispatcher & Customer Service Representative – Full Time (US Eastern Time)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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