Billing & Client Operations Specialist

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: TYPE OF WORK

Full Time

: SALARY

1200

: HOURS PER WEEK

40

: DATE UPDATED

Sep 16, 2026

JOB OVERVIEW

Job description — Billing & Client Operations SpecialistRemote | Full-time | Must overlap 9am–5pm EST

Do not apply in PHonline jobs- We will not reivew those applicants, please follow the application

How to applyApply here: ----------

About License & ScaleLicense & Scale helps everyday people and established agency owners build and scale profitable AI agencies. Our offers include Launch & Land, License & Scale, 7 Figure Roundtable and done-for-you builds.

We have served 1,000+ customers, earned 100+ five-star reviews, helped 400+ agencies surpass $10k/month, and operate with a 0.4% refund and dispute rate.

The roleYou are the engine behind clean billing and a clean client experience.

Sales closes the deal and Client Success delivers the result. Your job is to ensure every client is correctly onboarded, every scheduled payment is accounted for, every decline is chased quickly, and no cancelled client retains paid access.

This is not passive admin work. You will handle payment conversations firmly and professionally, keep multiple systems accurate, escalate risks early, and make sure revenue does not quietly fall through the cracks.

What you’ll ownClient onboarding & access
Onboard every new client into Skool, Slack, the Pay Log and billing calendar within 24 hours.
Keep client access aligned with payment status, program changes, pauses and cancellations.
Process team-member invite approvals and complete monthly program-hygiene audits.

Accounts receivable & billing
Manage daily accounts receivable across monthly subscriptions and bespoke payment plans.
Charge due payments, chase failed payments the same day, document every action, and escalate unresolved cases on schedule.
Keep renewals, upsells, extensions, pauses and program transfers accurately reflected in both billing and access systems.
Reconcile the billing calendar, Pay Log and payment processors; investigate and resolve discrepancies before they become revenue leakage.

Operational delivery
Ensure coaching-call recordings are uploaded to the client community within 24 hours.
Submit a daily EOD report with AR outcomes, declines, follow-ups and escalations.
Identify recurring errors or bottlenecks and propose practical process improvements.

What this role does not own
Coaching or advising clients on their business.
Approving refunds, discounts or contract changes — you flag the issue and make a recommendation; leadership d ---------- .
Building or repairing Make/Zapier automations.
Running renewal/save conversations — you surface risk and the CSM owns the commercial conversation.

What success looks like
90%+ of collectable AR collected each month.
100% of failed payments contacted the same day, with the action documented.
95%+ of clients fully onboarded within 24 hours.
Zero unexplained billing variances between calendar, Pay Log and processor.
100% clean offboarding within 48 hours — no unpaid/cancelled client retains live access.
100% accurate billing/access updates within 24 hours for pauses, transfers and upsells.
Coaching recordings live in Skool within 24 hours and EODs submitted every working day.

Who we’re looking for
2+ years in billing, collections, accounts receivable or client operations within an online business.
Native-level written English and confidence having direct, professional money conversations.
Highly detail-oriented: you reconcile rather than assume, and would rather check a third time than report the wrong number.
Fast and reliable in Slack; same-day communication is non-negotiable.
Comfortable managing a large volume of payment plans and client records without losing detail.
Comfortable using AI tools as part of your daily workflow.

Strong advantage: experience in a coaching, agency or info-product business; managing 50+ live accounts; and handling payment plans, pauses and renewals.

Compensation
$1,000/month guaranteed base
Monthly AR performance bonus:
80–84% collected: +$300
85–89% collected: +$700
90–94% collected: +$1,500
95%+ collected: +$2,000

Total earning range: $1,000–$3,000/month.

Bonus requires 100% EOD compliance and is forfeited if payments are falsely marked collected or a cancelled client retains access for 48+ hours.

First 90 days
Days 1–30: Learn the current AR process; own onboarding by day 14 and daily AR by day 21; document every billing-data gap found.
Days 31–60: Run the role independently; reach 85%+ AR collection; complete a full calendar vs. Pay Log vs. processor reconciliation.
Days 61–90: Sustain 90%+ AR collection, maintain zero access-hygiene failures, and implement one documented improvement that reduces manual work.

How to applyApply here: ----------

SKILL REQUIREMENT

Accounts Reconciliations Onboarding

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Billing & Client Operations Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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