Desktop Support Technician

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: TYPE OF WORK

Full Time

: SALARY

$1600

: HOURS PER WEEK

40

: DATE UPDATED

Sep 16, 2026

JOB OVERVIEW

About the role

We support end users at US Based Company. You'll be the person they talk to when their laptop, Windows profile, Outlook, printer, or VPN stops working. This is not a script-reading Tier 1 queue job — you'll own tickets from first contact through resolution, and you'll be on live voice and screen-share calls with American end users every day.

Because you'll be talking directly to our users, spoken English quality is the single most important qualification. We need someone who sounds clear, confident, and neutral on a call, and who can explain a technical fix to a non-technical person.

What you'll do

Take escalations from Tier 1 and resolve L2/L3 desktop issues end to end
Troubleshoot Windows 10/11 (and some macOS): boot problems, profile corruption, driver and performance issues, BSODs, imaging and re-imaging
Support Microsoft 365 — Outlook/Exchange, Teams, OneDrive, SharePoint sync issues
Handle Active Directory / Entra ID: user accounts, group membership, password and MFA resets, GPO-related issues

Run remote sessions over [ScreenConnect / TeamViewer / Quick Assist] and walk users through fixes on the phone
Document every ticket clearly in JIRA and write KB articles for recurring issues
Escalate to engineering/vendors with a clean, complete problem description

Requirements

Non-negotiable:

Perfect, natural spoken and written English. Neutral accent, no hesitation, comfortable on live calls with US users all day.
3+ years in desktop support, at least 2 of them handling L2/L3 escalations for Western clients

Professional headset with a quality microphone (Jabra, Poly, Logitech Zone, or similar — not phone earbuds) and a quiet, dedicated work space

Fiber internet, 50 Mbps down / 20 Mbps up minimum, plus a backup connection (pocket Wi-Fi or second ISP)
Backup power — UPS at minimum, generator preferred. Brownouts can't take you offline mid-call.

Own workstation: [i5/Ryzen 5 or better, 16 GB RAM, dual monitors], webcam

Deep hands-on Windows 10/11, Microsoft 365, and Active Directory / Entra ID skills

Able to work US Eastern business hours consistently

What we offer
Competitive Pay and Yearly Raises
13th month pay
2 Weeks Off Paid Leave
Promotion Opportunities to NOC / Project Engineer after 1-2 years of successful service desk service
Long-term, stable position — we're hiring someone to grow with us, not for a short project

SKILL REQUIREMENT

Windows Administrator Microsoft 365

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Desktop Support Technician

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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