Full Time
$1000-$2000/month based on skill
40
Sep 22, 2026
We are a U.S.-based commercial insurance brokerage looking for an experienced Commercial Lines Virtual Assistant to join our team directly (not through an agency). This is a long-term, direct-hire position with competitive pay based on skill level.
You will work closely with our producers and account managers on commercial quoting and the full binding process, using AMS360 as our agency management system.
**Responsibilities**
- Prepare and process commercial lines quotes across multiple carriers (property/casualty, general liability, workers' comp, and related lines)
- Complete carrier applications (ACORD forms) accurately and thoroughly
- Manage the binding process from quote acceptance through policy issuance
- Follow up with underwriters on outstanding subjectivities and missing information
- Input and maintain accurate data in AMS360 (policy details, endorsements, certificates)
- Issue certificates of insurance (COIs) as needed
- Communicate professionally with carriers, underwriters, and internally with the team
- Track renewal timelines and flag upcoming deadlines
**Requirements**
- Minimum 2-3 years of hands-on experience in U.S. commercial lines insurance (agency or carrier side)
- Strong working knowledge of AMS360 — must be comfortable navigating it independently
- Advanced knowledge of commercial lines coverage: GL, property, workers' comp, umbrella/excess, and ACORD forms
- Excellent written and spoken English — you will be communicating directly with U.S. carriers and clients
- Familiarity with the quoting-to-binding workflow at a U.S. retail agency
- Detail-oriented, organized, and able to manage multiple accounts/deadlines at once
- Reliable internet connection and a quiet home office setup
**Nice to Have**
- Experience with multi-state accounts (NY, CT, MA a plus)
- Experience with carrier portals (e.g., Travelers, Utica, The Hartford, etc.)
- Prior experience working directly for a U.S. agency (not just BPO/call center)
**What We Offer**
- Competitive pay, above standard agency/BPO rates — paid directly to you, no agency cut
- Long-term, stable position with a growing agency
- Set schedule with clear expectations (specify hours/overlap here)
- Opportunity to grow into more complex account work
**To Apply**
Please submit your resume along with a short video introduction (2-3 minutes) explaining your commercial lines experience and AMS360 background. Applications without a video will not be considered.
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