Order Desk & Customer Support Virtual Assistant

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TYPE OF WORK

Full Time

SALARY

800

HOURS PER WEEK

40

DATE UPDATED

Sep 18, 2026

JOB OVERVIEW

DTLA Print is looking for a reliable, organized, and proactive Order Desk & Customer Support Virtual Assistant to join our team.

This role is primarily focused on phone support, customer communication, resolving order-related issues, following up on claims and problem orders, and providing general administrative support.

You will help make sure customer concerns, order issues, and internal requests are handled properly and do not get stuck.

What You’ll Do
? Phone & Customer Support
? Answer incoming customer calls and handle basic questions.
? Make outbound calls to customers when follow-up is needed.
? Follow up with customers regarding orders, missing information, issues, or requests.
? Handle customer complaints professionally and work toward an appropriate resolution.
?Document important customer conversations and updates.
? Escalate complex or sensitive customer concerns to the appropriate team member.
? Communicate professionally with customers by phone, email, and other communication channels when needed.

? Order Issues & Follow-Up
? Monitor and follow up on purchase orders with issues or missing information.
? Communicate with the appropriate team members to help resolve order issues.
? Follow up on delayed, missing, incorrect, or problematic orders.
? Make sure important updates and customer requests reach the correct person or department.
? Track pending issues until they are resolved.
? Identify anything that is holding up an order and proactively follow up.

? Claims & Shipping Issues
? Assist with UPS claims and other shipping-related claims.
? Gather the necessary information and documentation for claims.
? Follow up on open claims and track their status.
? Communicate with carriers, vendors, and internal team members regarding claim-related issues.
? Help resolve shipping problems such as lost, damaged, or delayed shipments.

? General Administrative Support
? Perform data entry and maintain accurate records.
? Organize and track pending tasks and follow-ups.
? Update internal systems and documentation.
? Assist with recurring administrative responsibilities.
? Help with emails, documentation, and other routine administrative tasks.
? Support the Operations team with additional administrative work as needed.

What We’re Looking For
We’re looking for someone who is:
? Highly organized and detail-oriented
? Comfortable making and receiving customer calls
? Confident communicating professionally with customers
? Strong in written and spoken English
? Comfortable handling customer complaints professionally
? Able to follow up without constantly being reminded
? Good at managing multiple priorities
? Proactive when something needs attention
? Comfortable dealing with order and shipping issues
? Able to communicate with different departments and vendors
? Able to recognize when an issue needs to be escalated
? Reliable and consistent with follow-through
? Comfortable working independently in a remote environment
? Willing to learn our systems, processes, and SOPs

⭐ This Role Is a Good Fit If You...
? Are comfortable talking to customers on the phone.
? Can remain calm and professional when handling complaints.
? Naturally keep track of things that are still pending.
? Don't wait for someone to remind you to follow up.
? Enjoy solving problems and getting issues resolved.
? Can manage several customer requests without losing track of details.
? Take ownership of your responsibilities.
? Know how to communicate clearly with customers, vendors, and internal teams.
? Are comfortable working with different systems and learning new processes.

⚠️ Important
This is not a passive data-entry VA position.

This role requires someone who will actively monitor issues, communicate with customers, follow up on pending items, and help make sure problems are resolved.

You will be handling customer calls, outbound follow-ups, purchase orders with issues, customer complaints, UPS claims, other claims, shipping issues, and general administrative tasks.

We need someone who takes initiative, communicates clearly, follows through, and does not wait to be reminded when something needs attention.

You will play an important role in helping DTLA Print keep customer communication and order-related issues moving.
Interested in Joining Our Team?

Please fill out the application form below: *remove the spaces*

? https: // ---------- tion .site/3db917dc7b ---------- ceb9179ced78?pvs=105

We will review all applications and reach out directly to shortlisted candidates for the next step.
Please make sure all information provided is complete and accurate. Thank you!

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