Phone-First Admin Assistant — Full-Time EST (8AM–5PM Eastern)

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: TYPE OF WORK

Full Time

: SALARY

$640–$720 USD/month

: HOURS PER WEEK

40

: DATE UPDATED

Sep 16, 2026

JOB OVERVIEW

Hours: Full-time, 40 hrs/week — Monday to Friday, 8:00 AM to 5:00 PM EST (New York time) with a 1-hour break. This is a night shift in the Philippines (approx. 8:00 PM to 5:00 AM PH time). Only apply if you can commit to this schedule long-term.

About us
We are a growing technology services business based in New York, USA. You won't be a number here — you'll work directly with the owners, be a valued member of our core team, and grow with us. We offer both learning opportunities and financial growth as the business expands. First focus area includes property-operations admin support alongside phone and customer care.

What you'll do
- Answer inbound phone calls professionally and warmly (US customers)
- Create and manage customer service tickets
- Set and confirm appointments
- Work directly with the owners on business projects and day-to-day operations
- Keep records accurate and follow up so nothing falls through the cracks

What we're looking for
- Excellent spoken and written English — you'll be on the phone with US customers daily
- Reliable, detail-oriented, and comfortable working independen- Excellent, stable internet connection (please state your speed and provider)
- Newer model computer or laptop with camera and microphone
- Quiet, dedicated room to work — no background noise on calls
- Backup power/internet plan is a plus

What we offer
- Starting pay about $4.00–$4.50 USD/hour (roughly $640–$720 USD/month depending on hours worked), paid reliably and on time for hours actually worked
- Long-term, stable full-time position — direct hire, not an agency
- Training and mentorship directly from the owners, including modern AI tools
- Real growth path: as the business grows, your responsibilities and pay can grow with it (higher rates only after we see fit on a video call — not advertised here)

How to apply (read carefully — applications that skip this are deleted)
Put the words "EST READY" as the first line of your application. Applications without it will not be read.

Tell us your internet speed (screenshot of speedtest.net preferred) and describe your computer and workspace.

Confirm you can work 8:00 AM–5:00 PM EST (night shift PH time) Monday–Friday, long-term.

Answer this scenario in your own words (3–6 sentences):

A customer calls at 4:55 PM, upset that a technician never showed up for their appointment. The owners are unreachable in a meeting. What do you say to the customer, and what do you do next?

Thank you!tly
- Experience with customer service, phone support, or admin work preferred
- Willing to learn our tools and processes — we'll train you (we use Google Workspace and the Freshdesk ticketing system)

Technical requirements (must have)

SKILL REQUIREMENT

Phone Support Google Sheets English Speaking

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Phone-First Admin Assistant — Full-Time EST (8AM–5PM Eastern)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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