Fulfillment Coordinator (FF&E / Interior Design Background a Plus)

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TYPE OF WORK

Full Time

SALARY

$6/hr - $8/hr

HOURS PER WEEK

40

DATE UPDATED

Sep 16, 2026

JOB OVERVIEW

About Us
We are a high-end, rapidly scaling U.S.-based interior design firm that works with luxury real estate developers, builders, agents, and discerning homebuyers. Our approach blends luxury design with practical, turnkey solutions, leveraging curated vendor partnerships and photo-realistic 3D visualization. We operate at the intersection of high-end design and data-driven operations to maximize our reach and impact.

Role Overview
We're hiring a Fulfillment Coordinator to manage the handoff between a signed design and a finished install: vendor orders, shipping and receiving, exception handling, and status updates. We do not hold inventory. Furnishings ship from the manufacturer on a coordinated timeline to a receiving warehouse for consolidation, damage inspection, and photos, then go out for white-glove delivery and install. Multiple projects run in parallel, so catching a delay early keeps it from ever reaching the client.

Key Responsibilities
* Order and Vendor Coordination: Track every item from order placement through delivery across multiple vendors, flagging delays and mismatches while there's still time to fix them
* Exception Handling: Own the first response to damage, delay, or availability problems the same day they surface. Escalate what needs escalation, resolve what doesn't
* Receiving and Install Coordination: Coordinate with receivers and install teams so timelines hold
* Status Accuracy: Keep project and order status current and correct. Confirm this is accurate before you flag it to anyone else
* Error Tracking: Log install and fulfillment errors by project so we can see where problems originate and reduce them over time
* Process Input: Flag where manual work is slowing things down and work with our automation team on fixes

What You Bring
* 2+ years of experience coordinating vendor orders, purchase orders, or shipment and logistics tracking
* Experience tracking and coordinating orders without owning or managing physical inventory
* Ability to catch problems before they escalate, not just respond once they're already client-facing
* Sharp attention to detail
* Clear, direct written and verbal communication, especially when something is going wrong
* Schedule flexibility to align with PT business hours
* Alignment with our core values (see below)

Company Core Values
RELATE: Humility, collaboration, and fun in everything we do
DISCOVER: Passion for innovation and continuous learning
DELIVER: Strong work ethic and personal accountability
DELIGHT: Commitment to exceptional client experiences

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