Customer Support Specialist

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: TYPE OF WORK

Full Time

: SALARY

$5/hour

: HOURS PER WEEK

40

: DATE UPDATED

Sep 15, 2026

JOB OVERVIEW

We are Scout Data, a U.S.-based software company serving solar, roofing, HVAC, and other home-services teams. Our platform helps customers use property data, lead lists, map software, and managed-campaign tools to find and reach the right prospects.

We are hiring a reliable Customer Support Specialist to help Scout Data customers get answers, understand the platform, and resolve issues quickly and professionally.

This is a customer support role. It is not a sales, cold-calling, or appointment-setting position.

What you will do:

- Respond to customer questions through email, chat, Zoom, and phone
- Help customers understand and use Scout Data's software and data products
- Guide customers through common account, platform, and data-export questions
- Troubleshoot issues carefully and provide clear step-by-step solutions
- Follow up with customers until their questions are resolved
- Document customer conversations, issues, and next steps accurately
- Escalate bugs or technical problems to the appropriate team with clear details
- Coordinate with the product, data, and operations teams when needed
- Keep support materials and frequently asked questions organized and up to date
- Provide a friendly, patient, and professional customer experience

What we are looking for:

- Excellent, easy-to-understand spoken English
- Excellent written English and professional grammar
- Strong listening, communication, and problem-solving skills
- Patient and comfortable explaining software to non-technical customers
- Organized, dependable, and consistent with follow-up
- Strong attention to detail
- Comfortable using email, chat, Zoom, spreadsheets, and web-based software
- Able to learn new tools and processes quickly
- Reliable internet, a quiet workspace, and professional audio/video
- Available Monday through Friday during approximately 8:00 AM to 5:00 PM Pacific Time

Previous experience in customer support, SaaS support, technical support, customer success, or operations is helpful but not required. Experience with solar, roofing, HVAC, data products, or home-services software is a plus.

Schedule and pay:

- Full-time remote role
- 40 hours per week
- Monday through Friday, approximately 8:00 AM to 5:00 PM Pacific Time
- $5 USD per hour

How to apply [IMPORTANT]:

Please include all of the following in your application:

1. Begin your application with the words CLEAR ENGLISH.
2. Attach a Loom link or another publicly accessible 60-90 second audio/video recording. Introduce yourself, explain your customer-support experience, and describe how you would help a frustrated customer who is having trouble using a software product.
3. Include your WhatsApp number with country code.
4. Include your current email address.
5. Attach your résumé/CV or provide a publicly accessible link.
6. Confirm that you can work the listed Pacific Time schedule and have reliable internet and a quiet workspace.

Please make sure every link can be opened without requesting access. Applications without the requested recording will not be considered.

SKILL REQUIREMENT

Customer Support Technical Support English Speaking

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Customer Support Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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