Voice & Travel Support Agent: Independent Contractor

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: TYPE OF WORK

Full Time

: SALARY

$6-$6.50/hr DOE

: HOURS PER WEEK

40

: DATE UPDATED

Sep 15, 2026

JOB OVERVIEW

Adventure Life leads small-ship cruises and tailor-made trips worldwide. Based in Montana and working on Mountain Time, we're hiring a Voice & Travel Support Agent for the small team that handles our inquiry volume and supports related projects.

This is a phone job first. You'll often be the first human voice someone hears when they're considering the trip of a lifetime — excited, maybe a little nervous about the cost, and d ---------- whether to trust us with their vacation. They need to hear someone clear, warm, and genuinely glad they called. If you love talking on the phone, sound energetic doing it, and can carry a real conversation instead of reading from a script, keep reading. If phone conversation isn't a strength, the rest of this role won't make up for it — please don't apply.

What You'll Do:

- Answer live phone calls and chats (website and WhatsApp) from new inquiries and booked travelers with warmth and confidence — the kind of first impression that makes someone feel good about planning a trip with us — then connect them with the right Trip Planner or Assistant quickly and professionally.

Keeping things running:

- Monitor the lead queue through your shift, filter out spam and solicitations, and route qualified leads to Trip Planners.
- Send first response emails using our templates, and follow up on anything left unanswered.
- Convert leads to opportunities in Salesforce with accurate notes and next steps, and route repeat travelers, referrals, and travel agent inquiries per our procedures.
- Schedule traveler calls through Calendly, matching travelers to Trip Planners by destination specialty.
- Assist with other projects: photo tagging, discounts, rate data entry, and website edits.

Requirements:

- Real comfort on the phone: you can carry an unscripted conversation, ask a follow-up question instead of just answering one, and sound engaged whether it's 7 AM or 10 PM.
- Clear, easily understood spoken English and excellent written English — paramount for phone, chat, and email work.
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- Your own fast internet (minimum 25 Mbps); a backup connection is highly recommended.
- Your own computer hardware meeting our requirements, including noise-canceling headphones, and a quiet home workspace.
- Strong organization: you'll manage hundreds of accounts at once while handling frequent interruptions.
- Helpful experience: Google Workspace, Salesforce CRM, RingCentral, Zoom, Cliq Messenger, and live chat platforms.

Schedule:

40 hours per week on a night shift, since our travelers and Trip Planners work Mountain Time, including weekend coverage. Exact shift hours will be shared during the interview process. We prefer candidates accustomed to a night shift who can show they maintain a regular sleep schedule on one.

Contract and Pay

Initial contract is 3 months, extendable to a year with a demonstration of success. Our last person in this role stayed almost three years. $6–$6.50 per hour DOE.

How to Apply:

Upload and provide links to all of the following:

- A one-minute video introducing yourself and why you want to work with Adventure Life.
- One unedited audio recording, about 3 minutes, recorded in a single take with three parts back to back:

1. Say this greeting: “Thanks for calling Adventure Life! This is (name). Are you looking to plan a new trip, or are you calling about a booked reservation? I'm happy to point you in the right direction.”
2. Read this passage aloud: “Our trips span the globe, giving us the ability to plan your travels to even the most remote places. Think Antarctica, Galapagos, Patagonia, the Arctic, or the Amazon are obscure destinations? They happen to be a few of Adventure Life's specialties, and our Trip Planners have actually traveled to all of these! Don't know where you want to go? Our experts have the discernment to help you figure that out, too.”
3. Speak for 90 seconds, unscripted. Answer the following: “Tell me about a place you'd love to travel and why.”

- Cover letter and resume
- English test results: ---------- /learn-english/proficiency-test.html
- Typing test results: ---------- /typing-test/english
- Transcripts if you graduated from college in the last three years (unofficial is fine)

How we hire: candidates who move forward after this application will have a short, unscripted live phone call with us before any offer.

Incomplete applications will not be accepted.

SKILL REQUIREMENT

English Speaking Customer Service Administrative Support

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Voice & Travel Support Agent: Independent Contractor

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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