Senior Client Services / Project Manager Contract

Job Title: Client Services Manager — Project Manager - Executive Clients (Full Time, Independent Contractor)

Type of Work: Full time hours (40/week), independent contractor, long-term
Rate: [₱ / $ per month, paid as a contractor retainer]
Schedule: Aligned to our US clients. Our global team starts around 6:00 AM US Central, We already have several team members in the Philippines.

What we do

Our clients are Directors, VPs, and C-level leaders at large American companies — telecom, tech, healthcare, consumer brands, financial services. Most of them are employed and searching quietly, or they have just been cut in a reorganization. Either way, they are at the point in their career where the good roles are never posted publicly and applying online goes

We are engaging an independent contractor to own the client experience for a book of these executive clients and keep the work moving across a small delivery team.

You are the person the client hears from. You are also the person who makes sure the work behind the scenes actually happens on time. This is not a task-taker role — you will run the schedule, chase the details, catch what is slipping, and raise it before it becomes a problem. You Are A Leader!

Supporting senior clients — what that really means

Our clients are accomplished, busy, and often under real pressure. Many are going through the most stressful stretch of their professional lives and are careful about who knows. Supporting them well looks like this:

You write and speak like a peer, not a support agent. No scripts, no "per my last email," no over-apologizing
You are calm when a client is frustrated or anxious, and you never take it personally
You protect their confidentiality absolutely. Some are searching while still employed
You anticipate. A senior client should never have to ask twice, chase you for a status, or explain the same thing again
You are honest when something is behind. Executives forgive a delay they were told about; they do not forgive a surprise
You know when to solve it yourself and when to escalate to the founder
Scope of work

Run the delivery calendar: what is due, who owns it, when it ships
Take and make client calls on our 3CX phone system during your shift
Track work in our systems daily and keep records clean and current
QA deliverables before they reach a client — accuracy, tone, completeness
Spot risk early (a quiet client, a missed deliverable, a slipping deadline) and raise it the same day
Write clear, polished client-facing emails and summaries in our voice
Coordinate across writers, researchers and coaches so nothing falls between people

Our stack

You will work every day in:

Claude (AI) — we use AI heavily and deliberately. You will use it to draft, research, analyze client data, and run our internal reporting. Comfort with AI tools is not optional here, but we will train you on how we use it
Google Workspace — Gmail, Calendar, Docs, Sheets, Drive
3CX — our phone system for client and team calls
Slack — daily team communication and status
Excel-based client trackers — accurate, current, no exceptions
What we require

6+ years in client services, account management, customer success or project management — at least some of it serving US or Western clients
Direct experience with senior or executive-level stakeholders. You should be comfortable emailing a VP
Excellent written and spoken English. Your emails and calls go straight to US executives
Strong project management instincts: you plan backward from a deadline and follow up without being asked
Very comfortable in spreadsheets, shared docs, and cloud tools. Working knowledge of AI tools, or the clear ability to pick them up quickly
Bright and a genuinely fast learner. We move quickly and change systems often — you need to pick up a new tool or process from one walkthrough
Able and willing to work the US-aligned e

Nice to have

Recruiting, HR, staffing or career services background
Experience managing or coaching a small remote team
Familiarity with Excel, Google Meets, Claude, Perplexity, 3CX,

No ticket quotas, no call-center metrics, no being monitored by screenshot software. You are judged on whether your clients are cared for and the work ships
Direct access to the founder. Small team.
You will not be the only one. We already have Filipino team members on this schedule, so you will have colleagues in your timezone from day one
You will get genuinely good at AI. We build with Claude every day — not as a gimmick, but as the engine of how we deliver. That skill is worth more to your career than anything else you could pick up this year
You will learn how executive hiring actually works from the inside — search strategy, positioning, how senior roles really get filled. That knowledge compounds for the rest of your career
Real training and real systems. Paid onboarding, documented processes. You will not be left to figure it out alone
Stable and long-term. Predictable monthly retainer, not project-by-project scrambling
Room to grow. Scope and rate grow as the client base grows. We promote from inside first
Engagement terms

Independent contractor agreement, not employment. You are responsible for your own taxes, benefits and statutory contributions in your country
Paid monthly against an invoice, via [payment method — Wise / PayPal / etc.]
Long-term engagement with a paid ramp-up period, renewed on performance
You provide your own equipment and internet
Start date ASAP
How to apply

Start your application with the word BLESSING in the subject, so we know you read the whole posting. Email it to ----------

Then tell us, in your own words:

Brief video introduction
A time you worked with a senior or executive-level client — what made it different from your other accounts
One time you caught a problem before your client or your boss did
How you have used AI tools in your work, and what you used them for
Confirm you can work a 6 a.m. or 7 a.m. start?
Applications without the keyword and all five answers will not be reviewed.