Admin Sales Support Assistant: Weekend Coverage, Warm Calls & Client Follow-Up

---------- is hiring a part-time Weekend Phone Support & Client Follow-Up Assistant.

This role starts at 5 hours/week on Saturday and/or Sunday during U.S. Eastern Time client-response hours.

Pay: $6.50/hour during the 4-week trial.

Please do not apply unless you:
• accept $6.50/hour for the trial
• can work assigned weekend hours during U.S. Eastern Time
• are comfortable making warm outbound calls
• can provide a 60–90 second audio sample
• can communicate clearly and professionally with U.S. and international clients
• can work accurately inside an older custom CRM system
• can learn professional editing services and explain them clearly
• can work independently without constant approval or daily management

This is not a general VA role. This is a client-facing sales support and follow-up role for a professional editing company.

---------- works with independent authors who request professional editing information, free editing samples, and price quotes. Your job is to help these clients understand the correct next step and move forward clearly.

You will be trained on our editing services, including Copy Editing, Line Editing, Content Editing, Executive Content Editing, Developmental Editing, Proofreading, Book Formatting, and author-support services. Service cheat sheets and approved templates will be provided.

You must be comfortable working inside an older custom CRM system. It works, but it is not modern or especially user-friendly. Accuracy, patience, and independent problem-solving are required.

Main Responsibilities:
• Follow up with clients who requested free editing samples or price quotes
• Make warm outbound calls to active leads
• Send clear client emails with a direct CTA/link
• Help clients understand the correct next step for their manuscript
• Recommend one appropriate service or next step, not a confusing list of options
• Support add-on recommendations when appropriate
• Communicate professionally with editors about assignments, client needs, and delivery issues
• Document client communication clearly by Job ID inside the CRM
• Use approved templates and service language
• Use AI carefully, but verify accuracy before sending anything
• Identify and escalate complaints, refund requests, pricing exceptions, deadline risks, editor-quality concerns, technical issues, and high-value client issues

Required Skills:
• Confident phone communication
• Clear, easily understood spoken English
• Strong written English
• Warm outbound call experience
• Customer service or client follow-up experience
• CRM experience or strong comfort learning older systems
• Accurate note-taking and follow-up tracking
• Independent ownership of assigned work
• Practical problem-solving
• Calm, professional communication with hesitant clients
• Ability to use AI without relying on it blindly

This role is not a fit if you:
• avoid phone calls
• are not available on weekends
• only want weekday work
• need a modern CRM to stay organized
• wait for instructions before taking the next obvious step
• send vague “just checking in” messages
• rely on AI without checking facts, links, and service details
• dislike sales follow-up
• require constant approval before completing routine assigned tasks
• want a full-time role immediately

Tools Used:
• FirstEditing Admin Center / custom CRM
• Gmail
• Google Drive
• Slack
• GHL phone / tasks / SMS / chat
• Approved AI prompts/templates
• FirstEditing service pages and training materials

Trial Structure:
This is a 4-week trial role starting with weekend coverage.

Expected starting workload: 5 hours/week on Saturday and/or Sunday.

Week 1: Learn FirstEditing services, client path, approved language, and CRM basics.
Week 2: Handle controlled sample/quote follow-up tasks.
Week 3: Support add-on opportunities and backup coverage.
Week 4: Complete a mixed follow-up batch to confirm backup readiness.

Strong performance may lead to continued work, additional weekday hours, and future rate review.

Required Email Subject Line:
Weekend Phone Support Application — [Your Name]

How to Apply:
At the top of your reply, copy and answer these five items:

1. I accept the trial rate of $6.50/hour: Yes/No
2. I can work Saturdays and/or Sundays during U.S. Eastern Time hours: Yes/No
3. My exact weekend availability in U.S. Eastern Time is:
4. I am comfortable making warm outbound calls: Yes/No
5. My 60–90 second audio sample link is:

Then answer:

6. Describe one specific example of a warm follow-up call you made. What was the client’s hesitation, what did you say, and what happened?

7. Have you worked with an older or custom CRM? How do you stay accurate with client notes, IDs, and follow-up dates?

8. Screening Task:
A client received a free editing sample and price quote three days ago but has not ordered.

Write a short follow-up email that includes:
• one clear next step
• one benefit
• a direct CTA/link
• professional but warm language

Important:
Please do not send a generic VA application.

Applications missing the required subject line, $6.50/hour confirmation, weekend availability in U.S. Eastern Time, audio sample, or screening task will be archived without review.