Remote Admissions Coordinator – U.S. Healthcare

Remote Admissions Coordinator – U.S. Healthcare

Abria Detox is a Minnesota-based withdrawal management facility providing 24/7 care to individuals seeking help with substance use and withdrawal.

We are looking for a reliable and experienced Remote Admissions Coordinator to join our team. This person will help manage our overnight admissions process by answering calls, assisting prospective patients, scheduling admissions, verifying insurance, maintaining accurate bed availability, and collecting patient payments.

This is a full-time, long-term remote position supporting a U.S.-based healthcare facility.

Work Schedule

Monday through Friday
11:00 PM – 7:00 AM U.S. Central Time (CT)
40 hours per week

This is an overnight U.S. shift. You must be available and actively working during the entire scheduled shift.

Please only apply if you are comfortable consistently working these hours.

Primary Responsibilities

* Answer incoming admissions calls promptly and professionally
* Respond to missed calls, voicemails, and admission inquiries
* Speak with prospective patients, family members, hospitals, treatment programs, and referral sources
* Collect patient demographic, clinical screening, and insurance information
* Conduct initial phone screenings using our established admissions process
* Schedule patient admissions and maintain an accurate appointment schedule
* Confirm appointments and follow up with scheduled patients
* Follow up with missed or cancelled admissions
* Verify insurance eligibility and benefits
* Contact insurance companies and use payer portals to obtain benefit information
* Determine deductibles, copays, coinsurance, and other patient financial responsibilities
* Explain estimated financial responsibility to patients when appropriate
* Collect private-pay balances, deductibles, and other required patient payments
* Maintain an accurate and up-to-date bed board
* Confirm bed availability before scheduling admissions
* Update bed availability as patients are admitted, discharged, scheduled, or cancelled
* Coordinate with our on-site nursing and clinical teams regarding admissions and bed availability
* Enter patient information accurately into our EHR and other systems
* Maintain detailed documentation of calls, insurance verification, payments, scheduling, and admission activity
* Escalate urgent clinical or admission issues to the appropriate on-site staff
* Protect confidential patient information and follow HIPAA requirements

Qualifications

* Previous U.S. healthcare experience required
* Experience in healthcare admissions, intake, patient access, insurance verification, medical scheduling, or a similar position strongly preferred
* Experience verifying U.S. medical insurance eligibility and benefits
* Familiarity with Medicaid and commercial insurance preferred
* Comfortable contacting U.S. insurance companies and using payer portals
* Comfortable discussing deductibles, copays, coinsurance, and private-pay costs with patients
* Comfortable collecting payments over the phone
* Strong spoken and written English
* Excellent telephone communication and customer service skills
* Strong computer and data-entry skills
* Able to manage multiple calls, patients, and tasks while maintaining accuracy
* Highly organized, reliable, and detail-oriented
* Able to work independently with minimal supervision
* Familiarity with HIPAA and U.S. healthcare privacy requirements
* Behavioral health, mental health, substance use disorder, detox, or addiction-treatment experience is strongly preferred

What We’re Looking For

We are looking for someone who is compassionate, professional, organized, and dependable.

Many people contacting Abria Detox are seeking treatment during a difficult time. You must be able to communicate calmly and professionally with prospective patients and their families while gathering the information necessary to determine the next steps in the admissions process.

Accuracy is extremely important. Insurance must be verified correctly, appointments must be scheduled properly, payments must be collected when required, and our bed board must always reflect our actual availability.

We want someone who takes ownership of the admissions process. If someone calls looking for treatment, we expect you to assist them, gather the necessary information, complete the required steps, schedule them when appropriate, document the interaction, and follow up when necessary.

Compensation

Compensation will depend on experience.

Higher compensation may be considered for candidates with significant experience in:

* U.S. healthcare admissions or patient access
* Insurance verification
* Behavioral health or substance use disorder treatment
* Detox or withdrawal management
* Medicaid and commercial insurance
* Medical billing or revenue cycle management

This is a long-term position with opportunities for increased responsibility and compensation based on performance.

How to Apply

Please include “ABRIA ADMISSIONS” at the beginning of your application so we know you read the entire posting.

Please answer the following questions:

1. How many years of U.S. healthcare experience do you have?
2. Have you worked in healthcare admissions, intake, patient access, or medical scheduling? Please explain.
3. Have you worked for a behavioral health, mental health, substance use disorder, detox, or addiction-treatment organization?
4. What experience do you have verifying U.S. medical insurance eligibility and benefits?
5. Which U.S. insurance companies and payer portals have you worked with?
6. Are you comfortable calling U.S. insurance companies to verify benefits?
7. Are you comfortable discussing deductibles, copays, coinsurance, and patient financial responsibility?
8. Are you comfortable collecting payments from patients over the phone?
9. Which EHR, CRM, scheduling, or healthcare systems have you used?
10. Are you comfortable handling a high volume of incoming and outgoing calls?
11. Are you able to consistently work Monday through Friday from 11:00 PM to 7:00 AM U.S. Central Time? Please answer YES or NO.
12. Please briefly describe your previous healthcare admissions or patient intake experience.

We are looking for someone interested in becoming a long-term member of the Abria team and helping us provide a professional, responsive, and efficient admissions experience for every patient and referral source.