Five9 Dialer & Call Center Manager — US Healthcare

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: TYPE OF WORK

Full Time

: SALARY

$2200 +$300 monthly bonus

: HOURS PER WEEK

40

: DATE UPDATED

Sep 14, 2026

JOB OVERVIEW

Remote| Full-Time | US Eastern Time Hours

We’re looking for an experienced Dialer & Call Center Manager to support a high-volume outbound operation for a US healthcare company.
This is a hands-on role with Five9 as the primary dialer platform. We need someone who can manage the dialer directly, monitor campaign performance, identify issues, and make the right adjustments to improve contact rates, conversions, and agent productivity.

You’ll own:
• Day-to-day outbound call center and dialer performance
• Hands-on management and optimization of Five9 outbound campaigns
• Campaign setup, pacing, lead routing, lists, retry/recycle rules, dispositions, and agent assignments
• Monitoring contact rate, conversion rate, lead penetration, agent output, and overall campaign performance
• Troubleshooting dialer, lead-flow, and campaign issues
• Daily and weekly performance reporting
• Weekly client-facing reports and Zoom calls with US clients
• Agent attendance, adherence, coaching, and performance management
• Working with Training and QA to address performance gaps

You must have:
• 4+ years of experience managing high-volume outbound call center operations
• Hands-on Five9 experience is required, including direct experience managing and optimizing outbound campaigns
• Experience with V ---------- is a plus
• Strong knowledge of dialer pacing, campaign setup, lead routing, list management, retry/recycle rules, dispositions, and agent utilization
• Strong understanding of outbound KPIs such as contact rate, conversion rate, lead penetration, and agent productivity
• Experience with reporting tools such as Excel, Google Sheets, Looker Studio, Power BI, or Five9 reporting
• Professional-level English and confidence communicating directly with US clients
• Healthcare, insurance, lead generation, or other high-volume outbound experience preferred
• Availability to work full-time during US Eastern Time hours

Compensation
$2,200 USD/month base
+ $300 monthly performance bonus
+ 13th-month pay
+ Night-shift differential

How to Apply
Please send your application to ---------- with the subject line: Five9 Manager
Please include the following:
1. How long you have personally worked with Five9
2. What you were directly responsible for managing inside Five9
3. The 3 main KPIs you tracked in your most recent outbound role and their approximate results
4. A 90-second Loom video introducing yourself and briefly explaining your hands-on Five9 and call center management experience
5. Your updated CV/resume

Please make sure your application includes all of the information above. Complete applications will be prioritized for review.

Please note: This position requires direct, hands-on dialer ownership. General call center management experience without hands-on dialer management will not be sufficient for this role.

SKILL REQUIREMENT

Bpo Operations Management Call Center Operations Management Data Analytics

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Five9 Dialer & Call Center Manager — US Healthcare

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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