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TYPE OF WORK
Full Time
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SALARY
$$
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HOURS PER WEEK
36
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DATE UPDATED
Sep 24, 2026
What This Role Is About:
We are looking for a Resident Support Specialist for a Property management client of ours. The Resident Support Specialist is a key member of the centralized Resident Support team focused on resident retention. This customer service-oriented role requires managing a portfolio of superb apartment communities and providing world-class support to residents. You will oversee inquiries regarding lease renewals, move-outs, renter's insurance, and general resident concerns. This role is for a problem-solver who can work both independently and collaboratively, empowering you to ensure resident satisfaction and achieve renewal goals.
Your Main Responsibilities:
Renewal Management:
Proactively contact residents within your assigned portfolio to discuss lease renewals.
Effectively communicate renewal options, lease terms, and rent increases.
Address resident concerns and objections regarding renewals.
Negotiate lease terms within established guidelines to maximize retention rates.
Ensure timely processing of lease renewals.
Customer Service:
Respond to resident inquiries via phone,
Provide timely and accurate information regarding lease agreements, community guidelines, and other resident concerns.
Assist residents with move-out procedures and ensure a smooth transition.
Ensure residents remain in compliance with our renter's insurance requirements.
Escalate complex issues to the appropriate on-site team members.
What We’re Looking For:
A high school diploma or equivalent is required.
A candidate must have a background in customer service with a strong emphasis on verbal and written communication.
Customer Focus: Dedicated to exceeding the expectations of our internal and external customers.
Systems: Proficient in Microsoft Office Suite (Outlook, Excel, Power BI). Experience with Property Management software is a plus.
Communication: Effectively conveys information and explains processes clearly in writing and verbally.
Collaboration: Teamwork is at the heart of our operations. You'll work cooperatively and effectively with others, fostering a supportive and collaborative work environment to achieve individual and team goals.
Initiative: Takes proactive steps to address issues and improve processes.
Adaptability: Adjusts quickly to changing priorities and technologies.
