Customer & Technical Support Specialist (100% Remote - Full Time)

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: TYPE OF WORK

Full Time

: SALARY

50,000 PHP - 60,000 PHP

: HOURS PER WEEK

40

: DATE UPDATED

Sep 14, 2026

JOB OVERVIEW

We are a growing digital business looking for a dedicated, highly organized Customer & Technical Support Specialist to join our team. We pride ourselves on providing exceptional service, leveraging modern tools to streamline our workflows, and creating a supportive environment where our team members can thrive long-term.

Job Summary
We are looking for a proactive and independent Support Specialist with a strong work ethic and excellent multitasking skills. You will be responsible for handling customer inquiries across email, chat, and phone, while helping troubleshoot technical issues before escalating them internally.

Key Responsibilities
*Provide prompt, clear, and helpful customer support via email, chat, and phone.
*Analyze, triage, and troubleshoot customer cases, ensuring proper initial diagnostics are completed before escalating to internal teams.
*Proactively identify gaps in workflows and suggest process improvements.
*Manage daily tasks independently while maintaining high standards of quality and efficiency.

Qualifications & Requirements
*Experience (Must-Have): 2+ years of hands-on experience in customer or technical support roles.
*English Proficiency (Must-Have): Excellent written and spoken English skills with clear, confident communication.
*Workstation Setup (Must-Have): A quiet, dedicated home office space and a reliable, high-speed internet connection (100+ Mbps recommended).
Availability (Must-Have): Flexibility to work across rotating shifts (day, mid, night, weekends, or holidays) as we provide 24/7 coverage for our customers.

*Industry Experience (Bonus): Background in supporting Point-of-Sale (POS) systems, Property Management Systems (PMS), or hospitality software.
*E-Commerce Tools (Bonus): Familiarity with platforms like Shopify, WooCommerce, or ShipStation.
*Help Desk Systems (Bonus): Hands-on experience with Zendesk, Freshdesk, Zoho, Intercom, or similar platforms.

What We Offer
*Above-market, competitive pay.
*100% fully remote position (no commute, work from home).
*Long-term job security with clear opportunities for career growth.

How to Apply
Please apply directly through OnlineJobs.ph using the subject line "RELEVANT".

Include a link to your updated resume (Google Drive, Dropbox, etc.) and a brief introduction highlighting your relevant customer support and help desk experience.

Please note: Applications that do not follow these instructions will not be reviewed.

SKILL REQUIREMENT

Customer Support Technical Support Phone Support

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Customer & Technical Support Specialist (100% Remote - Full Time)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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