Billing Support Specialist

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: TYPE OF WORK

Any

: SALARY

TBD

: HOURS PER WEEK

TBD

: DATE UPDATED

Sep 14, 2026

JOB OVERVIEW

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ABOUT THE ROLE

The Billing Support Specialist supports billing operations, customer billing enquiries, revenue recovery, disputes, and related administration. The role ensures accurate and timely billing, investigates discrepancies, follows up outstanding balances, and escalates complex or high-risk matters to the Accounting Operations Manager.

The role works closely with the Australian Billing team, Customer Service, internal teams, customers, and courier partners to resolve billing matters efficiently.

KEY RESPONSIBILITIES

Billing & Customer Support

Review billing data, rates, surcharges, and identify discrepancies.
Investigate and resolve routine billing issues and customer enquiries.
Assist with invoices, adjustments, disputes, and carrier queries.
Maintain accurate billing and account records.

Revenue Recovery

Monitor and follow up overdue invoices and outstanding balances.
Contact customers regarding payments and approved payment arrangements.
Assist with aged debt and revenue recovery reporting.
Escalate high-value or problematic debts.

Disputes & Revenue Protection

Investigate and follow up billing and carrier disputes.
Monitor potential fraud, mis-declared shipments, and revenue leakage.
Escalate complex, sensitive, or high-risk matters.

Reporting & Team Support

Prepare billing, debt, and revenue reports.
Support Customer Service, Sales, and Accounting Operations.
Identify recurring issues and assist with process improvements.
Support the transition of routine billing activities to the BPO team.
Follow company procedures and escalation guidelines.

REQUIREMENTS
Minimum 2 years’ experience in billing, accounts receivable, collections, revenue recovery, or customer service.
Strong attention to detail, analytical and problem-solving skills.
Good computer literacy and ability to manage multiple priorities.
Strong communication, customer service, negotiation, and conflict-resolution skills.
Ability to work independently and collaboratively.
Good judgement and ability to identify when escalation is required.
Professional, proactive, and adaptable approach.
Ability to maintain confidentiality, accuracy, and data integrity.

Work Setup: Remote, 1 week onsite training (Pasig City)
Work Schedule: Day Shift

SKILL REQUIREMENT

Accounts Receivable Billing Collection

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Billing Support Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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