Senior Appraisal Operations & Business Development Manager

Compensation: PHP 100,000–120,000 per month
Schedule: Monday–Friday, 8:00 AM–5:00 PM CST
Employment Type: Full-time, long-term independent contractor
Work Setup: Remote


About the Role
PahRoo Appraisal and Consultancy LLC is looking for an experienced Senior Appraisal Operations & Business Development Manager who can help us strengthen both our appraisal operations and our client base.

This is a hands-on individual contributor role with two equally important areas of responsibility:

Support a high-performing appraisal operation by serving as a technical resource, maintaining quality standards, managing escalations, and helping the team stay ahead of capacity and delivery issues.
Grow our business by developing new relationships with lenders, AMCs, attorneys, and direct clients while expanding and strengthening existing accounts.
This role does not have direct reports. Your influence will come from your appraisal expertise, commercial judgment, ability to build client relationships, and willingness to hold a clear operational standard across the team.

If your experience or interests are limited to only appraisal operations or only sales/business development, this may not be the right fit. We are looking for someone comfortable owning both.


What You'll Be Responsible For
New Business Development
You will actively build our pipeline rather than relying only on inbound opportunities.

You will:

Identify and prospect potential lenders, AMCs, attorneys, and direct clients
Build and maintain a qualified prospect list
Conduct outbound outreach and follow-up
Book and lead business development conversations
Move qualified opportunities through the pipeline and work toward opening new accounts
Develop new relationships from the ground up

Existing Client Growth
You will help strengthen and grow the relationships we already have.

Responsibilities include:

Increasing order volume from existing clients
Reactivating past and dormant accounts
Converting inbound inquiries and referrals into active clients
Conducting proactive, scheduled check-ins with key accounts
Identifying opportunities to improve client retention and account value

CRM and Pipeline Management
We expect disciplined, measurable business development activity.

You will:

Keep the CRM accurate and current
Maintain clear records of prospecting activity, conversations, next steps, and opportunities
Own the weekly outbound activity report
Come to sales meetings prepared with measurable pipeline and activity data
Maintain consistent follow-up without requiring reminders

Capacity and Scheduling
You will help the team proactively manage workload and due dates.

You will:

Review daily due dates and delivery commitments
Assess which assignments can be delivered today, delivered the following day, or require an extension
Coordinate prioritization with the appraisal analyst team when workload or deadlines conflict
Make appropriate scheduling and due-date decisions within your area of responsibility
Identify capacity constraints before multiple assignments stack onto the same person or due date
Help the team maximize accepted order volume while maintaining realistic delivery commitments and quality

Appraisal Expertise and Escalations
You will serve as a senior technical resource for the team.

You will:

Provide appraisal-related guidance and share knowledge with team members
Help document standards so expertise is distributed across the organization rather than concentrated with one person
Handle client escalations that cannot be resolved at the CSR or Coordinator level
Protect client relationships while setting realistic expectations around scope and turnaround time
Provide clear answers and recommendations rather than simply passing issues to someone else

Process Improvement
You will also help us improve how our front-office appraisal operations work.

You will:

Document existing workflows and operating standards
Identify recurring breakdowns, bottlenecks, and process gaps
Recommend practical improvements
Help turn recurring issues into documented processes, training, or system improvements
Contribute operational insights to quarterly process improvement priorities

What We're Looking For
Successful candidates should have:

Proven experience in U.S. appraisal operations, ideally within an AMC, appraisal firm, or similar environment
Strong technical knowledge of residential appraisal review, client requirements, and report compliance
Experience developing new business and opening new accounts—not only servicing existing relationships
The ability to explain how you have built or developed a sales pipeline
Confidence with cold outreach, consistent follow-up, and prospecting
Strong client communication and relationship-management skills
Experience using a CRM and maintaining accurate pipeline and activity records
The ability to work independently and report measurable activity and results
The confidence to maintain standards and address performance or quality patterns even when the people involved do not report directly to you
Sound judgment when making workload, capacity, prioritization, and scheduling decisions
A proactive approach to problem-solving, process improvement, and escalation management

Remote Work Requirements
Because this is an independent contractor role, you will need to provide your own equipment and reliable work environment.

Minimum requirements include:

Computer with at least 8 GB RAM
Windows 10 or newer, or a current version of macOS
Noise-cancelling headset suitable for client calls
Reliable primary internet connection of at least 25 Mbps
Backup internet connection, such as mobile data, in case of outages
Quiet, professional home workspace
Backup power plan for brownouts or power interruptions during your scheduled working hours

How to Apply

Complete your full application here:

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Please note that only candidates who submit the complete application through the application link will be considered.