Inbound + Outbound Phone VA

Cash Car Heroes — Phone VA Hiring Kit
Role: Inbound + Outbound Phone VA — dedicated to Cash Car Heroes only, no split duties Schedule: Mon, Tue, Thu, Fri, Sat — 9:00am–6:00pm ET, with a scheduled 30-minute lunch Hours: 42.5 paid hrs/week (9-hour shift less lunch) Manila equivalent: 9:00pm–6:00am PHT, Mon/Tue/Thu/Fri/Sat nights Pay: $4.00/hr to start → $5.00/hr at 90 days plus commission/incentive pay Time tracking: Time Hub Calls & CRM: GoHighLevel (softphone dialer — headset answering inside the app) Core standard: every caller spoken to within 5 minutes Platform: OnlineJobs.ph (primary), Facebook VA groups (secondary) Entity: Cash Car Heroes, a d/b/a of The New Country Auto Parts, Inc.

PART 1 — JOB POST
Copy-paste ready for OnlineJobs.ph. Edit the bracketed items before posting.

Phone VA for US Car-Buying Company — Graveyard Shift, Dedicated Role, Raise + Commission at 90 Days
We are Cash Car Heroes. We buy cars from people across Indiana, Ohio, Kentucky, and Illinois — both junk vehicles and cars that still run and drive. Someone calls us with a car they want gone, we make an offer, and we send a truck. Simple business, steady phones.

We’re hiring one phone VA, and this is a dedicated position — you work Cash Car Heroes and nothing else. No jumping between brands, no admin side projects. Your entire shift is the phone. You’d be the voice of the company for most people who call us.

What you’ll actually do all shift
Answer inbound calls through the GoHighLevel dialer with your headset — junk cars, non-running cars, and cars that still drive fine
Speak to every caller within 5 minutes. This is our core promise and it’s non-negotiable. If a call comes in while you’re on another one, you call that person back inside five minutes. Not twenty. Five.
Gather vehicle info accurately — year, make, model, mileage, does it run, does it drive, title status, condition, location
Present the offer we provide and handle the normal objections (“that’s too low,” “let me think about it”)
Schedule pickups and coordinate with our US-based drivers by text
Outbound follow-up on every lead that didn’t close — most of our money is in the second and third call
Log everything in our system so nothing falls through
Schedule — read this part carefully
Monday, Tuesday, Thursday, Friday, Saturday
9:00pm to 6:00am Manila time (this is 9am–6pm US Eastern)
30-minute lunch, scheduled at the same time every shift so phone coverage is predictable
Wednesday and Sunday off — you get a full rest day mid-week, which most graveyard roles don’t give you
42.5 paid hours/week, long-term, this is not a short project
Hours are tracked in Time Hub. You clock in, clock out, and clock your lunch.
If overnight work isn’t something you can do consistently for the next year, please don’t apply. We’d rather you tell us now.

Pay
$4.00 USD/hour for your first 90 days
$5.00 USD/hour at 90 days
Plus commission/incentive pay starting at 90 days — you earn on top of your hourly, not instead of it. Structure is set with you based on your numbers.
Paid [weekly / every two weeks] via Wise, based on Time Hub records
Paid holidays after 6 months: [confirm or delete]
At 42.5 hours/week, $5.00/hr puts you at roughly $920/month — and that’s your floor once commission starts, not your ceiling.

Where this goes if you’re good
We’re being upfront: $4/hr is a starting number, not a ceiling. This is a growing company with several brands under it, and we’d rather grow someone than keep rehiring.

At 90 days — hourly goes to $5.00, and commission/incentive pay starts on top of it
Beyond that — the person who owns these phones well is the person we look to first when we need a lead VA to train the next hire, or someone to take on dispatch and operations work
Across the business — Cash Car Heroes is one of several brands we run. People who prove themselves on one set of phones get first look at what opens up elsewhere.
If you’re looking for a seat you can stay in and grow out of, this is that. If you’re looking for a stopgap until something better comes along, we’d rather you keep looking — the training investment doesn’t make sense for either of us.

What we need from you
Non-negotiable:

Clear, neutral, easy-to-understand English on the phone. Americans on the other end are often stressed, older, or calling from a noisy driveway. They need to understand you the first time.
Wired ethernet connection, minimum 25 Mbps. All our calls run through a softphone inside our app, so your internet is your phone line. Wifi-only will not work — dropped and choppy calls lose us deals. You need a backup too (pocket wifi or mobile data) for outages.
Your own computer, 8GB RAM minimum, able to run a browser-based dialer all shift
A USB headset with a boom microphone. Not earbuds, not your laptop’s built-in mic. If you don’t have one yet, tell us — we’ll help.
A quiet place to work. No roosters, no karaoke, no family in the background.
Power backup or a clear plan for brownouts
What makes you stand out:

Previous BPO, call center, or US-client phone experience
Experience with GoHighLevel, or any CRM with a built-in dialer
Any exposure to cars, auto parts, towing, insurance, or dispatch
Sales or collections background — you’re comfortable asking for the yes
You can stay warm and human on the call without reading a script like a robot
How your performance is measured
We keep this simple and visible. You’ll know exactly where you stand:

5-minute response time — every caller spoken to inside five minutes, every shift
Complete intake — year, make, model, mileage, runs/drives, title status, location captured on every call
Follow-up completed — no lead sits untouched
Attendance — graveyard only works if you’re reliably there
Hit these for 90 days and your raise and bonus conversation happen on schedule.

Tools we use
GoHighLevel — this is where you live all shift. You answer and place every call through the GHL dialer with your headset, send and receive texts, and log every lead in the CRM. Calls happen inside the app, not on a phone handset.
Time Hub — clock in, clock out, clock your lunch
Google Sheets — occasional reporting
We train you on all of it. Prior GoHighLevel experience is a plus but not required — if you’ve used any CRM or softphone dialer, you’ll pick it up fast.

How to apply — follow this exactly
Applications that skip any step get deleted without reading. This is the first test.

Step 1 — Send a voice or video recording, 90 seconds to 2 minutes, with these three parts:

Part A — read this out loud, exactly as written:

“Thanks for calling Cash Car Heroes, this is [your name], how can I help you today? Okay, I can definitely get you a cash offer on that. Let me grab a few quick details — what’s the year, make, and model? And does it start and drive, or is it not running right now? Perfect. And is the title in your name?”

Part B — in your own words, no script: tell us about a time a customer was upset with you on the phone and what you did about it.

Part C — say out loud: today’s date, and what time it is where you are right now.

Step 2 — In your written application message, put the word HEADLIGHT as the first word. Then answer:

Can you work 9pm–6am Manila time, five nights a week, long-term? Yes or no.
What headset do you currently have?
Are you on wired ethernet or wifi? Include a screenshot of a speed test showing download, upload, and ping.
Have you used GoHighLevel or any CRM dialer before? Which one?
Step 3 — Tell us the single hardest phone call you’ve ever had to make or take, and why.

That’s it. We read every application that follows the steps. We reply to everyone we shortlist within 5 days.

Cash Car Heroes is a d/b/a of The New Country Auto Parts, Inc., based in Indianapolis, Indiana, USA. This is an independent contractor position.