Customer Service + Shopify + e-mailmarketing

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: TYPE OF WORK

Full Time

: SALARY

500-800

: HOURS PER WEEK

48

: DATE UPDATED

Sep 11, 2026

JOB OVERVIEW

# E-commerce Customer Support & Shopify Specialist

We are looking for an experienced, proactive and highly reliable e-commerce professional to join our growing jewellery brand.

This is not a basic Virtual Assistant role. We want someone who takes ownership, solves problems independently and actively looks for ways to improve our customer experience and operations.

## THE ROLE

Customer service currently takes approximately **2–3 hours per day** and needs to be monitored **7 days a week**.

The rest of your time will be spent helping with Shopify, email marketing and general e-commerce operations.

Your responsibilities include:

* Customer support via email, WhatsApp, Facebook and Instagram
* Solving order, delivery, return and product-related problems
* Following up on unresolved customer cases
* Managing and updating Shopify products, pages and promotions
* Supporting product launches and campaigns
* Helping create and schedule email campaigns
* Supporting Klaviyo flows and newsletters
* Identifying recurring customer problems and suggesting improvements

## WHO WE ARE LOOKING FOR

You must have:

* Excellent written and spoken English
* Previous e-commerce experience
* Shopify experience
* Customer service experience
* Strong problem-solving skills
* Excellent attention to detail
* High reliability and availability
* Ability to work independently

Experience with **Klaviyo/email marketing is a strong advantage**.

We especially value someone who sees problems and solves them without waiting for instructions.

If customers repeatedly ask the same question, we expect you to tell us how we can prevent it.

If something can be improved in Shopify, customer service or email marketing, we want to hear your ideas.

## WHAT WE OFFER

* Long-term position
* Flexible remote working
* Stable monthly income
* Opportunity to grow with the company
* Responsibility across customer service, Shopify and email marketing
* Career growth for strong performers

## HOW TO APPLY

Start your application with:

**LET'S DO THIS TEAM**

Then briefly answer:

1. Why do you think you are a strong fit for this role?

2. How many years of Shopify, e-commerce and customer service experience do you have?

3. Which customer service channels have you worked with, and approximately how many messages/tickets did you handle per day?

4. Can you give an example of a difficult customer issue you solved successfully and independently?

5. Are you comfortable handling refunds, returns, delivery issues, order changes and complaints without needing approval for every case?

6. Are you available to regularly check customer service 7 days a week when needed? We are based in the Netherlands (Europe/Amsterdam), and some overlap with Dutch working hours is required.

7. Do you currently have another full-time job or ongoing clients? Please also mention your preferred working hours, any Klaviyo/email marketing experience, and your expected monthly salary in USD.

8. How would you rate your English speaking and writing skills on a scale from 1 to 10?

Please include your CV/resume.

Selected candidates will receive a short practical test.

We are looking for someone who wants to become a key part of our team — not someone who simply completes tasks.

We are looking for someone who can fully commit to this position.

We know that many remote workers combine multiple jobs, but this role requires strong availability, responsiveness and focus.

**Please do not apply if you are planning to combine this position with another full-time job or multiple ongoing clients.**

SKILL REQUIREMENT

Shopify Customer Service Klaviyo

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Customer Service + Shopify + e-mailmarketing

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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