Head of Operations — US Home Fragrance Brand (Assistant/Deputy Head of Ops: this is your shot at the #1 seat

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: TYPE OF WORK

Full Time

: SALARY

3000

: HOURS PER WEEK

40

: DATE UPDATED

Sep 10, 2026

JOB OVERVIEW

WHO WE ARE

We're a fast-growing US DTC home fragrance brand (Texas-based, sold on Shopify + Checkout Champ, Meta ads as the main engine). Single hero product, thousands of orders, US 3PL in Miami, manufacturer in China, and a founder who needs to get out of operations completely so he can focus on growth.

THE OPPORTUNITY

If you're currently an Assistant Head of Ops, Deputy Ops Manager, or #2 in the ops team at a big e-commerce brand — this is your opportunity to take the main position. You'll own the entire backend, report directly to the founder, and build the ops function as we scale.

MISSION OF THE ROLE

Run the entire backend of the business so the founder never has to touch operations. Nothing runs out of stock, nothing ships late, no vendor sits waiting on an answer, and every number is tracked.

WHAT YOU WILL OWN (everything backend — full delegation)

Inventory & forecasting — build and own the demand forecast; we never stock out again (we lost sales this fall because two scents hit zero — your job is that this never repeats)
3PL management — daily relationship with our Miami fulfillment center: receiving, ship times, error rates, billing
China manufacturing — manage our OEM factory: production timelines on large orders (20,000+ units), QC, freight forwarding, landed cost tracking
Supplier management — fragrance compound supplier, packaging, and any new vendor sourcing and negotiation
Order flow & CX oversight — refunds, disputes/chargebacks (we have a vendor for this — you manage them), shipping issues, and our support automation
Systems & SOPs — document every process; build the ops playbook from scratch
Weekly reporting — inventory position, fulfillment metrics, landed costs, and cash tied up in stock, reported to the founder every Monday

HARD REQUIREMENTS — do not apply without these

Previous experience as Head of Ops, Ops Manager, or Assistant/Deputy Head of Ops at an 8 or 9-figure e-commerce brand (you will be asked for the brand name, revenue range, and a reference)
Have personally managed a China manufacturer + Western 3PL combination
Have built or run an inventory forecasting system (you'll be asked to walk us through one you built — screen share)
Fluent written and spoken English
Shopify experience required; Checkout Champ / subscription apps a plus

APPLICATION — answer ALL of these (applications missing any answer are auto-rejected)

Name the 8-9 figure brand(s) you did ops for, your exact title, and roughly what monthly order volume you handled.
What were you hired to do in that role, and what did you actually accomplish? Give numbers (stockout rate, ship times, cost savings).
Describe a time production or fulfillment went badly wrong. What happened, what did you do, what changed after?
Walk me through the forecasting sheet or system you built: what inputs, how far out, how you handled a demand spike.
What will your last boss say about you when we call them? (We will call them.)
Your salary expectation and earliest start date.

Put the word SUNDAY at the top of your application so we know you read the whole post.

SKILL REQUIREMENT

Inventory Management Shopify Project Management

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Head of Operations — US Home Fragrance Brand (Assistant/Deputy Head of Ops: this is your shot at the #1 seat

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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