Digital Operations Assistant

Location: Fully Remote
Position: Full-time, freelance
Working hours: 8 hours per day, 5–6 days per week

We’re looking for a reliable and detail-oriented Digital Operations Assistant to support our team with a variety of online and administrative activities.

The position involves working with digital information, online resources, internal systems, and recurring workflows. You’ll be given established procedures and clear priorities, while also being expected to manage your assigned work independently and communicate when something requires attention.

This role is a good fit for someone who enjoys structured computer-based work, pays close attention to details, and is comfortable learning new tools and processes.

What You'll Do

Your responsibilities may include:

Digital & Administrative Tasks

Working with spreadsheets, online platforms, internal tools, and shared resources
Organizing information and maintaining internal records when required
Preparing simple reports, lists, or summaries
Updating operational documentation when procedures change
Performing basic research to support specific assignments
Preparing or organizing digital materials when needed
Assisting team members with ad hoc administrative and online tasks

Operational Support

Carrying out recurring operational workflows based on established procedures
Managing assigned tasks from initial instruction through completion
Keeping track of outstanding work and ensuring deadlines are met
Reviewing task requirements before beginning an assignment
Following up on incomplete or unclear items when necessary
Maintaining internal operational resources and documentation
Supporting the implementation of updated procedures and workflows
Assisting with new projects and other operational priorities as they arise

Quality & Process Checks

Reviewing completed work to ensure it meets established requirements
Identifying errors, inconsistencies, or unusual cases
Making straightforward corrections when appropriate
Escalating issues that require additional information or a management decision
Performing recurring checks on assigned processes and resources
Helping identify recurring problems or areas where a workflow could be improved
Recording relevant issues and observations for supervisors

Project & Team Support

Taking responsibility for individual assignments or small projects
Providing progress updates on ongoing work
Communicating delays, questions, or potential problems in a timely manner
Helping test new workflows or tools before they are introduced more broadly
Supporting supervisors with additional tasks as business priorities develop
The exact combination of responsibilities will vary depending on current projects and operational needs.

What Makes You a Good Fit:

English language proficiency (both verbal and written)
Working knowledge of Google Workspace apps (Docs, Sheets, Drive, etc.)
Strong research skills
Diligent and dedicated work ethic
Ability to complete tasks efficiently and accurately while adhering to time constraints
Comfortable spending most of your workday working at a computer (8 hours or more if needed)
Ability to manage deadlines effectively and comfortable using productivity-tracking tools

Essential Setup

Reliable computer or laptop
Stable internet connection
Ability to work comfortably with multiple online platforms and browser-based tools

What You Can Expect:

Working schedule: This is a completely remote, full-time position requiring 8 working hours per day. We are ideally looking for someone available to work 6 days per week (Monday–Saturday), though a 5-day workweek (Monday–Friday) can also be accommodated.

Our team primarily operates in the CET time zone. However, we offer flexibility regarding your working hours, which can be agreed upon with management based on your availability and the team's needs.

Please note that the 8-hour workday should be completed in one continuous working period, with regular breaks as needed. Working hours can’t be split into separate periods throughout the day.

Contract: As this is a freelance position, you’ll work under a freelance contract. Please note that, unlike a standard employment contract, this arrangement doesn’t include employee benefits or employer-provided contributions such as taxes, social security, or insurance.

Time Off: Time away from work can be arranged in advance with management, subject to the team's workload and operational requirements. Approved time off is unpaid.

Compensation: The starting hourly rate is $3, with estimated monthly earnings of $520–$620, depending on the agreed-upon work schedule.

Please note that, as this is a freelance position, compensation is calculated and paid on an hourly basis rather than as a fixed monthly salary. Payments are monthly.

We also regularly review our team members’ rates based on their performance, reliability, and overall contribution to the team, with opportunities for rate increases and growth over time.

What’s Next?

Selected candidates will begin with a one-month trial period.

During this period, you will receive detailed guidance on our systems, procedures, and expectations. As you become familiar with the work, you will gradually take greater responsibility for your assigned tasks.

Recruitment Process

The selection process includes:

A short initial questionnaire
Two short practical assessments
Interview

The assessments are designed to evaluate skills relevant to the position and are used solely for recruitment purposes. They aren’t part of our regular business operations and are therefore unpaid. Successful candidates will be invited for an interview.

Only candidates who meet the initial requirements will be contacted regarding the first recruitment stage.

Interested?

If you are organized, dependable, detail-oriented, and comfortable working independently with digital information, we'd be happy to hear from you.