Customer Support Specialist (POS / PMS Experience Preferred)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

PHP 40,000 - PHP 50,000

: HOURS PER WEEK

40

: DATE UPDATED

Sep 10, 2026

JOB OVERVIEW

Job Overview:
We are hiring an experienced, proactive Customer Support Specialist to assist our client base with technical troubleshooting, account management, and general product inquiries. You will serve as a primary point of contact, ensuring quick resolutions and high satisfaction.

Work Details:

Job Type: Full-time (40 hours/week)

Setup: 100% Remote / Work from Home

Schedule: Rotating shift (Includes night shifts, weekends, and holidays depending on queue needs)

Key Responsibilities:

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.

Troubleshoot technical, account, and billing-related issues to identify root causes.

Guide users step-by-step through technical troubleshooting and software navigation.

Escalate complex technical bugs or tier-2 tickets with detailed documentation.

Maintain complete case records and follow-up notes in our help desk software.

Collaborate with internal teams to identify system bugs and recurring workflow issues.

Required Qualifications:

Minimum 2 years of proven experience in Customer Support, Help Desk, or Technical Support.

C2-level / Flawless written and verbal English communication skills.

Hands-on experience with help desk tools (e.g., Zendesk, Freshdesk, Intercom, Salesforce, or Zoho Desk).

Must have a reliable home office setup: minimum 100 Mbps primary internet, backup internet source, and a noise-canceling headset.

Nice-to-Have Skills:

Prior experience supporting Point-of-Sale (POS) or Property Management Systems (PMS).

Background in supporting hospitality, retail, or eCommerce software platforms.

How to Apply:
Please send a message with the following details:

A direct link to your updated resume (ensure view access is open).

A brief 2–3 sentence summary of your experience with POS/PMS tools or customer support platforms.

Start your application message with the exact code word: POS

Note: Incomplete applications or auto-generated canned proposals will automatically be filtered out.

SKILL REQUIREMENT

Customer Support Technical Support Phone Support

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Customer Support Specialist (POS / PMS Experience Preferred)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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