Customer Relations and Sales Manager

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: TYPE OF WORK

Full Time

: SALARY

(864/month; $6/hr. + commission)

: HOURS PER WEEK

40

: DATE UPDATED

Sep 10, 2026

JOB OVERVIEW

About the Role
Pilates Addiction Roswell is looking for a Customer Relegations and Sales Manager with a boutique fitness background to own our customer pipeline end-to-end, turning inquiries into members, and members into long-term clients.
What You'll Do
• Manage and engage customers in our CRM (Loyalsnap) by text, email, and phone
• Own the full lead-to-member pipeline — from first outreach through nurturing to a paid membership
• Make a minimum of 50 outbound calls per day, backed by text and email follow-up, so no lead sits untouched
• Own member engagement and retention — proactive outreach, check-ins, win-back campaigns, and at-risk member follow-up to keep members active and engaged
• Gather member feedback and community insight, and partner with the social media team to turn it into content themes, campaign angles, and stronger social engagement
• Generate ideas for grassroots growth tactics and events — pop-up classes, cross-promotions with complementary local businesses, referral incentive programs, community sponsorships
• Represent the brand consistently — professional, warm, community-first — at every touchpoint
What You Bring
• Boutique fitness background — boutique Pilates strongly preferred (Club Pilates or a comparable studio brand). You understand the membership model, the client journey, and what drives retention in this category.
• Exceptional English communication — polished, confident, and error-free in both writing and speech; able to move fluidly between a text message, a sales conversation, and a live call.
• Comfort with direct customer communication — you pick up the phone, make the call, and follow up without hesitation.
• Systems experience — hands-on with Loyalsnap (CRM) and Mindbody (POS). Direct experience with these platforms is strongly preferred.
• A conversion track record — turning relationships and leads into paying customers or members, ideally in fitness, wellness, membership-based, or other service businesses.
• Strong follow-through — leads go cold fast, and this role owns closing the loop, not just generating interest.
• Schedule coverage — 7hr/ day MO-FRI + 5hr Sat (flexible between 9AM and 7PM) Eastern Std Time
• Self-starter mindset — entrepreneurial, resourceful, and comfortable owning a number.
Success Looks Like
• Selling 15 memberships per week until the studio reaches 350 active members
• Consistently hitting the 50-calls-per-day KPI
• Fast, consistent lead follow-up with strong lead-to-member conversion rates
• Strong member retention — low cancellation rates and consistent re-engagement of at-risk members
• An active partner and referral network that keeps generating leads on its own
• Measurable lift in social media engagement driven by member insight and community content
Compensation
Hourly base ($6) plus performance commission
Unlimited Membership Sold: 5.0 USD
Silver Membership Sold: 3.0 USD
Bronze Membership Sold: 1.0 USD

SKILL REQUIREMENT

Sales Management Business development Customer Relationship Management

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Customer Relations and Sales Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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