HVAC / Plumbing Customer Service Rep - Phone-Heavy Role - US Company, Long Term

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: TYPE OF WORK

Full Time

: SALARY

$1000-$2000/month

: HOURS PER WEEK

40

: DATE UPDATED

Sep 9, 2026

JOB OVERVIEW

We are a small residential plumbing company in South Florida looking for one remote customer service representative to be the voice of our business.

This is a phone job first. Booking calls is what we are hiring for. Everything else supports it.

If you have worked the phones for an HVAC, plumbing, electrical, or restoration company in the US, you already know this job. Emergency calls, upset homeowners, technicians who need to be routed, and a schedule that changes three times a day.

THE WORK

Answer every inbound call and book the appointment
Route two technicians by location and job type throughout the day
Follow up on unpaid invoices and coordinate with warranty companies
Handle email, ordering, permits, and certificates of insurance
Close out each day so nothing is left unbilled or unpaid
Later: outbound calls to past customers, follow-up calls after jobs, and weekly reporting

WHAT WE NEED

Excellent spoken English is non-negotiable. You are talking to American homeowners all day and they need to understand you immediately and feel taken care of.

We also need:

US home services experience (plumbing, HVAC, electrical, roofing, restoration)
Experience in Housecall Pro, ServiceTitan, Jobber, or similar
Someone who solves problems without waiting to be told
Full-time availability on US Eastern hours

Full-time, 40 hours per week. $1,000 to $2,000 per month depending on experience. 90-day probation, then paid time off and performance increases. This is a long-term position.

TO APPLY

Send your resume plus a short phone video, 2 to 3 minutes, telling us:

Who you are and what home services company you worked for
How you would handle this: a customer calls saying the price we quoted is too high and she wants to cancel the appointment. What do you say?
How you would handle this: our schedule is empty tomorrow. What would you do about it?

No script, no editing needed. We want to hear your real voice and how you think through a problem.

Applications without a video will not be reviewed.

SKILL REQUIREMENT

Customer Service Critical Thinking English Proficiency

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HVAC / Plumbing Customer Service Rep - Phone-Heavy Role - US Company, Long Term

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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