Dental Insurance & Revenue Cycle Specialist

DENTAL BILLING EXPERIENCE REQUIRED. CANDIDATES WITHOUT DENTAL EXPERIENCE WILL NOT BE CONSIDERED.

ZIA partners with growing organizations to build embedded, high-performing virtual teams that reduce operational strain and increase execution capacity.

We are hiring a Dental Insurance & Revenue Cycle Specialist to lead, stabilize, and scale a virtual team supporting dental practices across insurance, revenue cycle, and front-office operations.

You will be responsible for:
- Owning the performance of the revenue cycle function
- Leading and developing a team of virtual team members
- Strengthening systems, workflows, and accountability across operations
- This role sits at the intersection of execution, leadership, and system design.

Your work ensures:
- Revenue is protected, tracked, and recovered with precision
- Teams execute consistently without rework or confusion
- Clients experience reliability and professionalism
- Leadership is freed from daily operational firefighting

Key Responsibilities

Revenue Cycle Ownership
- Oversee end-to-end insurance workflows, including verification, claims submission, aging, and payment tracking
- Monitor KPIs and identify trends impacting revenue performance
- Reduce claim denials, delays, and rework through structured improvements
- Ensure accuracy and consistency across all revenue cycle processes

Team Leadership & Development
- Lead, coach, and manage a team of virtual team members across multiple client accounts
- Set performance expectations and hold team members accountable to outcomes
- Provide ongoing feedback, training, and support to improve individual and team performance
- Participate in hiring, onboarding, and development of new team members
- Build a team culture grounded in ownership, reliability, and clarity

Operational Oversight & System Design
- Evaluate workflows and identify inefficiencies or breakdown points
- Design and implement scalable processes to improve consistency and throughput
- Maintain clear documentation and standardized operating procedures
- Ensure accountability structures are in place across team workflows

Client & Cross-Functional Coordination
- Serve as the primary escalation point for complex operational or insurance issues
- Align communication between clients, team members, and external stakeholders
- Participate in client-facing conversations when needed to maintain alignment and trust
- Support cross-functional coordination between operations, talent, and leadership teams

Patient & Practice Experience
- Ensure accurate and timely communication with patients regarding benefits and scheduling
- Maintain high standards for coordination, follow-through, and documentation
- Protect both operational flow and patient trust through reliable execution

Success Metrics
- Reduction in claim denials, delays, and rework
- Timeliness and resolution rate of insurance claims
- Performance and retention of virtual team members
- Operational consistency across workflows and client accounts
- Ability to identify and resolve systemic issues without escalation
- Client satisfaction and trust in operational delivery

Ideal Candidate Profile
- Extensive experience in dental insurance, billing, and revenue cycle management
- Strong working knowledge of Denticon (preferred) or similar dental practice management systems
- Previous experience leading or mentoring team members in a remote or distributed environment
- Proven ability to move beyond execution into ownership and system improvement
- Strong analytical thinking with the ability to identify patterns and solve root issues
- Clear, structured communication across teams and stakeholders

Required Infrastructure
- Reliable high-speed internet connection
- Backup power solution (generator or equivalent) required to maintain uninterrupted availability
- Professional home office setup suitable for full-time remote work

Traits for Success
- System-Oriented: Thinks in workflows, not tasks
- Accountable: Owns outcomes, not just responsibilities
- Decisive: Acts on issues without waiting for direction
- Structured: Brings clarity and order to complex environments
- Composed Under Pressure: Handles urgency without creating instability
- Leader-Minded: Builds people, not just processes

Schedule
- Full-time, aligned with U.S. business hours. Starting schedule is 6:00 am - 3:00 pm PT.
- Specific schedules are confirmed based on client alignment following onboarding and training period.

Job Types: Full-time, Contract continues based on performance

Application Question(s):
- What is your experience with Denticon?
- How many team members have you lead in this capacity?
- On a scale of 1-5, what is your proficiency with dental revenue cycle management?
- On a scale of 1-5, what is your proficiency with dental insurance verification?
- Describe a time where you lost internet connection. What actions did you take?
- Describe your communication style.
- Describe a time where you had to hold someone accountable for their performance?
- This position requires a working computer and dual monitors. Do you have a proper equipment to perform?
- Do you have at least 5 years experience in dental RCM or IV?