Part-Time Canadian Real Estate Transaction Coordinator & Client Care Assistant – Remote

We are a growing residential real estate team based in New Brunswick, Canada, looking for an experienced, exceptionally detail-oriented Transaction Coordinator & Client Care Assistant to join our team remotely.

This is a part-time position starting at approximately 5–10 hours per week, with the intention of growing the role for the right long-term person.

What You'll Be Doing

Your primary responsibility will be supporting and coordinating residential real estate transactions from accepted offer through closing and post-closing.

We already have established SOPs, checklists, email templates and systems in place. We're looking for someone who can learn our processes, follow them consistently, and eventually take ownership of much of the administrative transaction workflow.

Responsibilities will include:

* Setting up new transactions and maintaining organized files
* Tracking conditions, deadlines, deposits and important dates
* Reviewing files for missing documents or information
* Following established transaction checklists and SOPs
* Keeping our CRM and transaction records accurate and up to date
* Preparing and organizing documentation
* Following up with Realtors and other parties when information is required
* Sending scheduled client communications using our established email templates
* Personalizing client communications appropriately while maintaining our team's tone and standards
* Keeping clients informed throughout the transaction according to our communication plan
* Proactively identifying missing information, upcoming deadlines or potential problems
* Escalating anything requiring Realtor, legal, compliance or brokerage judgment rather than making assumptions
* Helping ensure nothing falls through the cracks from accepted offer through closing

Communication Is a Major Part of This Role

This is not simply a data-entry position.

You will be communicating with our clients using our established templates and communication processes. As a result, exceptional written and spoken English is required.

We're looking for someone who communicates warmly and professionally and understands that buying or selling a home can be stressful for clients.

You should be able to follow a structured email template while still recognizing when communication needs to be personalized or when something should be brought to a Realtor's attention.

What We're Looking For

**Required:**

* Excellent written and spoken English
* Exceptional attention to detail
* Strong organizational and time-management skills
* Ability to manage multiple transactions and deadlines simultaneously
* Ability to follow detailed SOPs, checklists and instructions consistently
* Strong written client communication skills
* Comfortable working independently
* Proactive problem-solving skills
* Willingness to ask questions rather than make assumptions
* Reliable internet and computer
* Ability to have some working-hour overlap with Atlantic Time in Canada.

**Strongly preferred:**

* Previous real estate transaction coordination experience
* Experience managing residential transactions from accepted offer through closing
* Experience working with a Canadian real estate team or brokerage, and/or REAL Brokerage
* Familiarity with Canadian real estate terminology and transaction processes

Experience with New Brunswick or Atlantic Canadian real estate would be a significant asset, but is not required for an otherwise exceptional candidate.

Hours & Compensation

* Approximately 5–10 hours per week to start
* Opportunity for hours and responsibilities to grow over time
* Long-term opportunity for the right person
* US $7–$10/hour depending on experience
* We may consider higher compensation for an exceptional candidate with significant Canadian real estate transaction coordination experience

We are looking for someone who wants to become a trusted, long-term member of our team rather than simply complete occasional VA tasks.

HOW TO APPLY — PLEASE READ CAREFULLY

Please begin the subject line of your application with:

EAST COAST TC

In your application, please answer ALL of the following:

1. How many years of real estate or transaction coordination experience do you have?
2. Have you worked with a Canadian real estate team or brokerage? If yes, which province(s)?
3. Approximately how many real estate transactions have you helped coordinate?
4. Briefly walk us through what you would do after receiving a newly accepted Agreement of Purchase and Sale.
5. What real estate CRMs, transaction management platforms or other systems have you used?
6. What hours are you available to work, and what overlap can you provide with Atlantic Time in Canada?
7. Tell us about a time you caught an error, missing document or deadline before it became a larger problem.
8. What experience do you have communicating directly with real estate clients?
9. What would you do if a client asked you a legal, contractual or transaction-related question that you weren't authorized or confident enough to answer?

Short Writing Exercise

Imagine you are assisting a Realtor whose buyer has just had their offer accepted on a home.

The buyer is excited but nervous and isn't sure what happens next.

Please write a short email you would send to the buyer congratulating them, reassuring them and explaining that their Realtor/team will guide them through the next steps.

We are evaluating your English, tone, clarity and client communication skills, not your knowledge of our specific transaction process.

Finally, to confirm that you have read the entire job posting, please end your application with the word:

Fundy